Identity Verification (KYC)

KYC (Know Your Customer) is a standard identity verification process designed to safeguard your assets and ensure compliance with global financial regulations. By verifying your identity, you help us create a secure environment free from fraud, money laundering, and illicit activities.

Is KYC mandatory?

No. Access to basic features is open to everyone. You are not required to complete KYC to access Cwallet's core services, such as depositing, storing, and transferring cryptocurrencies.

Why was I asked to do KYC?

However, KYC is strictly required for advanced features. To comply with legal and risk management protocols, you must verify your identity to unlock the following services:

• Financial Services: Use the Buy & Sell feature for the first time

• Card Services: Apply for a Cozy Card

• Recovery Services: Submit a support ticket for certain issues

• High-Risk Activities: Trigger our risk management system (e.g., due to activities related to AML regulations, high-risk behavior, etc.)

What documents can be uploaded for KYC?

We accept several types of valid government-issued photo IDs for KYC verification. These include:

• National ID Card

• Passport

• Driver's License

Document Submission Rules:

• Validity: The document must not have expired.

• Clarity: The photo and text must be clear and legible. Avoid glare or reflections.

• Completeness: All four corners of the document must be visible within the frame. Do not crop the image.

• Originality: Upload original photos. Screenshots, photocopies, or edited images will be rejected.