Terms of Service
Understanding Your Rights and Responsibilities
Please read these terms of service carefully.
These Terms of Service ("Terms") are issued by Amarium s.r.o., Company ID (IČO): 56695268, Tax Number: 2122389995, a private limited company incorporated in the Slovak Republic with its registered office at Dunajská 66, Bratislava - mestská časť Staré Mesto, 811 08, registered in the Commercial Register maintained by the Mestský súd Bratislava III, Section, insert, court: Sro 184068/B. For enquiries and legal notices, contact [email protected].
Supervisory authority: Národná banka Slovenska (NBS). The Company operates within the regulatory framework of the Slovak Republic and the EU and is in the process of obtaining authorisation as a crypto-asset service provider (CASP) under Regulation (EU) 2023/1114 (MiCA).
Amarium s. r. o. (hereinafter referred to as "Cwallet" or "we") operates the Platform (defined below) and provides the Services (defined below). These Terms of Services ("Terms") constitute a legally binding agreement between Cwallet and you (hereinafter referred to as "you" or "user") and governs your access to the Platform and use of Services. By using, accessing, communicating with, downloading, or registering for the software (as defined below), you agree to be legally bound by these terms of service and all terms, policies, and agreements incorporated by reference.
If you do not understand, and accept these terms in their entirety, please do not use, access, download, register, or communicate with the software. We reserve the right, at our sole discretion, to change, modify, add, or remove any portions of these terms of service at any time.
You should be aware that the risk of loss in trading or holding cryptocurrencies, tokens, or any crypto-assets can be substantial. We do not act as your broker-dealer, intermediary, agent, or any kind of advisor, including commodity trading advisor. Therefore, you should carefully consider whether trading or holding cryptocurrencies or crypto-assets is suitable for you in light of your financial circumstances.
1. Acceptance and Changes to These Terms
Acceptance of Terms. These Terms apply to your use and access to our Software, including the Platform, Applications, the Bot Software, the Website, and our services. Upon accessing, communicating with, downloading, adding to messengers' groups or channels, registering at or using the Software (as applicable in each case) you agree to be legally bound by and to comply with these Terms, our Privacy Policy, and all additional terms, policies, and agreements incorporated herein by reference and amended from time to time at our sole discretion.
Application of Third-Party Terms. You hereby acknowledge and agree that when you use the Software any third-party terms or agreements may apply to your use. For example, when you use our Mobile Applications, the terms and conditions of the respective mobile applications marketplaces (like App Store or Google Play) may additionally apply to your use.
Changes to Terms. We may modify these Terms by providing notice of such changes, such as by sending you an email, providing notice through the Software or its newsfeed, or updating the "Last Updated" date at the bottom of these Terms. By continuing to access or use the Software or our services, you confirm your agreement to the modified Terms. If you do not agree to any modification to these Terms, you must stop using the Software and our services. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your access to, and use of, the Software and our services.
We will provide at least 15 days’ prior notice of any material changes to these Terms. If you do not agree, you may close your account and withdraw assets before the effective date.
2. Definitions
"Account" - means your user account with us.
"Agreement" means terms and conditions, as well as attachments and any reference documents or appendix, including privacy policy
"Applications" means mobile or desktop device-based applications used to access the Platform;
"Asset Properties" means the features, functions, characteristics, operation, use, and other properties of any crypto assets;
"Attacks" means any attacks on the security, integrity, or operation of a crypto asset or its Underlying Technology;
"Bot Software" means the automated bot software providing an access to the Platform’s functionality without using the graphic user interface, but rather by communicating with the Platform through pre-defined commands.
"Business Day" means a day other than Saturday, Sunday, or public holiday in Slovakia
"Cwallet" means a hosted crypto assets wallet, opened at the Platform, enabling users to store, track, transfer, interact with swap and liquidity protocols, and manage their balances of technically supported crypto assets;
"Content" means collectively text, images, sounds, music, marks, logos, compilations (meaning the collection, arrangement, and assembly of information), charts, diagrams, graphs, market data, and other content that forms a part of the Software;
"Customer" means any corporate body or organization in which “You”- who signed this Agreement and registered the Cwallet account in its name.
"External Wallet" means an external crypto assets wallet based on supported decentralized blockchain networks (ledgers) and not hosted by us.
"Force Majeure" means an event beyond our reasonable control.
"Fees" means the amount of money that you pay us for the use of Cwallet services.
"Network Fees" means third-party blockchain fees.
"Order" means your instruction to buy, sell, or transfer a Supported Asset.
"Platform" means the platform accessible via mobile or desktop device-based applications, the website https://cwallet.com/ and/or through the interface of the automated bot software;
"Restricted Person" means a person or entity who is included in any trade embargoes or economic sanctions, terrorist or corrupt foreign officials list (such as the United Nations Security Council Sanctions List, issued by a government agency including the list of specially designated nationals maintained by the Office of Foreign Assets Control of the U.S. Department of the Treasury (OFAC), or the denied persons or entity list of the U.S. Department of Commerce, or by the United Kingdom, the European Union, Canada and Australia), or resides or is established, or has operations in any of the Prohibited Countries.
"Services" means all payment-related services provided by Cwallet under this Agreement.
"Service providers" include banks, payment service providers, clearing networks and other third-party payment service providers used during the Cwallet service process.
"Software" collectively means the Platform, Applications, the Bot Software, and the Website.
"Supported Assets" means crypto-assets listed in the App from time to time.
"Underlying Technology" means the software, networks, ledgers, protocols, systems, and other technology (including, if applicable, any distributed ledger (blockchains);
"Wallet" means a custodial or non-custodial wallet supported by the Services
"Website" means the website https://cwallet.com/
3. Risk Warning and User Acknowledgements
Crypto-assets are high-risk. Prices are volatile and may fall to zero. Transactions may be irreversible; networks may experience congestion, re-organisations, or failures. No deposit guarantee or investor compensation scheme applies. Interactions with third-party protocols (e.g., smart contracts, bridges) may fail or be exploited. By using the Services, you acknowledge and accept these risks.
Without limiting the foregoing, you understand and agree that:
Volatility & Total Loss. Digital assets prices can change rapidly and unpredictably; you may lose all value.
Technology & Finality Risks. On-chain transactions may be delayed, dropped, or reversed by chain reorganizations; finality may vary by network and is not guaranteed.
Network Events (Forks/Airdrops). Protocol changes, forks, airdrops, and chain splits can impact balances and functionality. We may, in our discretion, decide whether and when to support any fork, airdrop, or network event and are not obligated to credit, list, or enable transfers for resulting assets.
Third-Party Protocols & Integrations. Smart contracts, bridges, liquidity venues, and other third-party services are outside our control and may malfunction, be paused, hacked, or deprecate features. Your use of them is at your own risk and subject to their terms.
Custody & Operational Risk. For custodial features, while we implement controls (e.g., segregation procedures), custody involves operational, cybersecurity, and counterparty risks.
Regulatory & Market Disruption. Laws, sanctions, and market conditions can change and may limit, suspend, or terminate features or access without notice.
No Insurance/Guarantees. Digital-assets holdings and activities conducted via the Services are not bank deposits, insured products, or covered by any investor-compensation scheme.
No Advice. Nothing in the Services constitutes investment, legal, tax, or accounting advice. You are solely responsible for your decisions and for any taxes due. By continuing to use the Services, you represent that you understand these risks and accept full responsibility for all outcomes arising from your use of crypto-assets and related features.
4. Scope of Services
We provide the following crypto-asset services as defined in Regulation (EU) 2023/1114 (MiCA):
(i) custody and administration of crypto-assets on behalf of clients;
(ii) exchange of crypto-assets for funds or for other crypto-assets;
(iii) execution of orders for crypto-assets on behalf of clients;
No other services are provided. The specific services available to you are shown in your account dashboard.
For the avoidance of doubt, Cwallet does not conduct or provide any currency exchange services from one Fiat Currency to another Fiat Currency.
Cwallet does not provide fiat services, such as fiat-to-crypto and/ or crypto-to-fiat, notwithstanding that you may utiliza the same on Cwallet. All fiat services made available (whether on Cwallet or through a redirection to a third-party website) are provided by third-party providers ("payment service providers). In order to utilize fiat services, you must agree to any terms and conditions, policies, rules provided by the payment service providers and provide any information that may be required for the purposes of utilizing such services. All fiat services shall be subject to the terms and conditions of the payment services providers.
5. Custody and Client Assets
Client crypto-assets are segregated from our own assets and are not pledged, lent, or rehypothecated. We maintain daily reconciliations of client balances and robust internal controls. Upon suspension or termination, you may withdraw available assets subject to lawful holds (e.g., AML, court orders)
Segregation & Title. Client crypto-assets are segregated from our own assets. To the extent permitted by law, client assets are held for your benefit and are not our operating funds.
No Re-hypothecation. Client crypto-assets held in custody are not pledged, lent, or re-hypothecated by us unless you explicitly opt in to a feature that requires it and accept separate, clear terms.
Reconciliations & Records. We maintain daily reconciliations of on-chain balances to internal ledgers, apply dual-control and change-management procedures, and keep records sufficient to identify each client's entitlement at all times.
Orderly Withdrawal. Subject to system availability and network conditions, you may withdraw available assets at any time, subject to lawful holds. We may pause or delay withdrawals for security, maintenance, or legal compliance and will resume as soon as reasonably practicable.
We have established a custody policy with rules and procedures to ensure the safekeeping of client crypto assets. You may request at any time a summary of this custody policy in electronic form. We will also provide you at least quarterly (and upon request) with a statement of your holdings showing each crypto-asset, its balance, value and transfers during the period.
5.1. Key/Custody Model & Responsilities
Custodial Services. For custodial features, we act as custody providers and control the private keys using multi-signature or Multi-Party Cloud Computing (MPCC) technology and Hardware Security Modules (HSMs) under strict access controls, segregation of duties, backups, and business continuity procedures.
Non-Custodial Features. For non-custodial features, you control your private keys (including seed phrases/passkeys). We do not store, recover, or replace your keys and are not liable for loss arising from lost or compromised non-custodial keys, seed phrases, or recovery materials.
Your Duties. You must (i) secure your devices, credentials, and recovery materials; (ii) review and confirm addresses/transactions before broadcasting; (iii) avoid sending unsupported assets or via unsupported networks; and (iv) notify us promptly of suspected compromise of your account or credentials.
Supported Crypto-Assets. Cwallet will only act as custodian for Crypto-Assets supported by the Platform. A list of these assets can be found here https://cwallet.com/crypto-directory
No Insurance/Guarantee. Custodial holdings are not bank deposits and are not covered by deposit-guarantee or investor-compensation schemes. Security controls reduce but not eliminate operational and cyber risks.
Safeguarding In Insolvency (Intent). Our intent is that client assets are not part of our estate in the event of insolvency and are returnable to clients, subject to applicable law and insolvency regimes. We maintain separate records designed to facilitate return of client assets.
We will ensure that crypto-assets held in custody for clients are legally and operationally segregated from our own assets at all times, so that creditors of the Company have no recourse to client crypto-assets. In the event of our insolvency, your crypto-assets or access rights will be returned to you without delay.
6. Assets Events
We may list or delist assets for legal, technical, or risk reasons. We are not obliged to support forks, airdrops, staking, or token swaps unless explicitly stated. Where feasible, we will provide prior notice.
Listings/Delistings. We may list, restrict, suspend, or delist any asset or network at any time for legal, technical, risk, liquidity, or business reasons. A listing is not an endorsement. Where feasible, we will provide prior notice.
Forks, Airdrops, Token Swap/Migration, Staking. We are not obliged to support forks, airdrops, staking/reward distributions, token swaps, or migrations unless explicitly stated. If we support an event, we may determine eligibility, snapshot times, crediting method, and any operational constraints at our discretion.
Operational Pauses. We may pause deposits, withdrawals, or conversions during network upgrades, congestion, abnormal conditions, or security events. Services will resume as soon as reasonably practicable.
Deadlines & Withdrawals After Delisting. For delisted or unsupported assets, we may set a withdrawal window. After that window, functionality may be disabled and recovery (if possible) may require additional steps or fees. Some assets may be irrecoverable if unsupported.
Unsupported Deposits. Do not deposit assets or use networks we do not support. Unsupported deposits may be permanently lost and we have no obligation to credit or return them.
Third-Party Protocols. Interactions with third-party protocols are at your own risk and subject to those providers' terms. We do not control those protocols and are not responsible for failures, exploits, or changes.
7. Appropriateness
To support client protection under applicable conduct-of-business standards, we may assess whether the Services are appropriate for you given your knowledge and experience. If you do not provide sufficient information or if we determine that the Services are inappropriate, we may warn you or restrict access to certain features.
This assessment does not constitute advice, and does not guarantee outcomes, and does not shift responsibility for your decisions.
8. Account Registration and Requirements
a. Account Registration. To use the Platform, Applications, the Bot Software, and our services you must register and create an Account by providing your details, including your name, email address, social networks, and/or messengers identifiers (depends on the type of registration), and a password. Each user may register only one Account at the Platform. Due to technical specifics of our Platform, we may require you to register several Accounts directly related to the social networks or messengers you use with connection to the Platform or Bot Software, provided that we shall have the right to merge all specific Accounts in one Account at our sole discretion at any time. You are not allowed to use an Account on behalf of a third party.
To use the Services, you must be at least 18, have full legal capacity, and not be a sanctioned person. You must complete KYC/CDD in accordance with Slovak AML Act No. 297/2008 Coll. and provide accurate, current information. We may refuse, suspend, or terminate access where verification fails, where risk is unacceptable, or where required by law, including sanctions or court orders.
b. Eligibility. To be eligible to register for an Account and use the Services, you must be an individual, corporation, legal person, entity or other organisation with the full power, authority and capacity to (1) access and use the Services; and (2) enter into and comply with your obligations under these Terms. You represent and warrant that you:
(i) if you are an individual, be at least 18 years old;
(ii) have not previously been suspended or removed from using the Platform or Software, in general;
(iii) are not identified as an individual who is restricted or barred from conducting banking or financial transactions, in any jurisdiction or under any applicable laws;
(iv) are not placed on any list of suspicious persons banned from traveling or conducting business or financial transactions in any jurisdiction;
(v), are not a citizen, a permanent resident or located in any state, country, territory or other jurisdiction that is embargoed by the Slovak Republic;
(vi) are not a Restricted Person;
(vii) are not located, incorporated, otherwise established in, be a resident of, citizen of or operating in:
a.) a jurisdiction where it would be illegal under Applicable Law for you to access or use the Cwallet Services, or cause us or any third party to contravene any Applicable Law; or
b.) a country listed in our List of Prohibited Countries.
(viii) act as an employee or agent of a legal entity, and enter into these Terms on their behalf, you must be duly authorized to act on behalf of and bind such legal entity for the purposes of entering into these Terms; and
(ix) have full power and authority to agree to these Terms.
c. User Identity Verification. For identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime we may request the necessary information and documents from you to verify your identity. You hereby agree to provide us with the information we request and permit us to process and keep a record of such information. You authorize us to make the inquiries, whether directly or through third parties, that we consider necessary to verify your identity and/or protect against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. The information we request may include certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, national identification number, government identification documents, and, if applicable, information regarding your bank account (such as the name of the bank, the account type and account number). By providing us with the requested information, you confirm that such information is accurate and authentic. You agree to keep us updated if any of the information you provided changes. You authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries.
d. Prohibition to Open Multiple Accounts. You are not allowed to open multiple Accounts (or multiple accounts for each social network or messenger).
e. Account Security. You are responsible for creating a strong password and maintaining adequate security and control of the password related to your Account. Any loss or compromise of your passwords and/or your personal information may result in unauthorized access to your Account by third parties and the loss or theft of any crypto assets stored or accessible through your Account. We assume no responsibility or liability for lost or misplaced passwords or personal information. You should never allow remote access or share your computer screen with someone else when you are connected to your Account or while using the Software. You should never provide access to your Account to any third party. You are fully responsible for all activity that occurs under your Account. We may, at our sole discretion, refuse to open an Account for you, or suspend or terminate any of your Account (including, but not limited to, duplicate accounts) for any reason.
f. Responsibility. You are fully responsible for every action or transaction made under your Account, including, but not limited to, payment of all fees related to your use of our services and/or fees of decentralized protocols or liquidity providers. We shall never be liable for any loss or damage due to the lack of security of your Account.
9. Data Protection
Our processing of personal data is described in our Privacy Policy, which forms part of these Terms. AML/KYC records may be retained for the periods required by applicable law.
We process your personal data according to Act No. 18/2018 (GDPR) as described in our Privacy Policy. You have the right to access, correct or erase your personal data, restrict processing, and lodge a complaint with the Slovak Data Protection Authority.
10. Your Usage and License
a. License.
The Software, including any enhancements, derivatives, and improvements thereof, Applications and the Bot Software are our sole property. All the Content is the sole property of us and our affiliates.
We hereby grant you a limited, revocable, non-exclusive, non-transferable license, subject to the terms and conditions of these Terms, to access and use the Software, Applications, including downloading, installing, and using on your mobile phones, tablets, or other supported devices, and Content solely for purposes approved by us from time to time. Any other use of the Software or Content is expressly prohibited and all other rights, title, and interest in the Software or Content is exclusively the property of us and our affiliates, licensors, and data providers.
Nothing in these Terms shall grant you any of such property rights and/or ownership rights and shall not be considered as an assignment of such rights. Other than access to our services by following the Terms, we do not in any way grant our users any license or other intellectual property rights. You shall not (nor attempt to) copy, decompile, reverse engineer, disassemble, derive the source code of, modify, or create derivative works of the underlying platforms of the Software or any other part of the Content or in any other way manipulate the Software.
b. Prohibited Use.
When using the Software and/or our services, you shall not:
i) violate any law, regulation, contract, intellectual property or other third-party right, or commit a tort while using the Software and our services,
ii) use the Software and our services in any manner to engage in any illegal gambling activities, fraud, money-laundering, or terrorist activities, or other activities that are illegal under applicable laws or regulations,
iii) introduce to the Software any malware, virus, worms, Trojan horses, logic bombs, or other harmful material,
iv) develop any third-party applications that interact with the Software, or any of its parts or functionalities, without our prior written consent, or unless otherwise agreed,
v) use the Software or our services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Software, or that could damage, disable, overburden, or impair the functioning of the Software in any manner,
vi) encourage or induce any third party to engage in any of the activities prohibited under these Terms.
You must not use the Services for illegal activities, sanctions evasion, money laundering, fraud, malware distribution, IP infringement, or privacy violations. We may block transactions, freeze accounts, or report to authorities where required by law.
Cwallet RESERVES THE RIGHT TO CHOOSE MARKETS AND JURISDICTIONS TO CONDUCT BUSINESS AND MAY RESTRICT OR REFUSE, AT ITS DISCRETION, THE PROVISION OF Cwallet SERVICES IN CERTAIN COUNTRIES OR REGIONS.
11. Cwallet
a. Creation of Cwallet. When you create an account on the Platform, we automatically set up a Cwallet Account for you. You can find the complete list of crypto assets supported by Cwallet on the Platform.
b. Funds Remain Yours. By using and depositing into your Cwallet, you acknowledge and agree that the title to any crypto assets stored therein always remains with you and does not transfer to us. As the owner of these crypto assets, you bear all risks of loss. We are not liable for any fluctuations in the value of the crypto assets stored in your Cwallet. None of the crypto assets in your Cwallet are our property, nor may they be loaned to us. You maintain control over the crypto assets in your Cwallet.
c. Deposit Rules. To process your deposit request, you need to transfer the requested amount of crypto assets to our External Wallet. You will be notified of the address of our External Wallet before submitting your request or sending crypto assets to our External Wallet address. Please note that the addresses of our External Wallets are different depending on each crypto asset and its corresponding blockchain. To process a deposit request we will credit your Cwallet with the requested amount of crypto assets upon confirmation of successful transfer of the corresponding crypto assets to our External Wallet.
d. Withdrawal Rules. We intend to perform any withdrawals requested by you only to your External Wallets that belong to you and such External Wallets must be all the time under your direct or indirect control and shall not be under the direct or indirect control of any third party. You hereby represent and warrant that you will issue a withdrawal request only to your External Wallet and you will not instruct us to withdraw any crypto assets to any third-party-owned External Wallets.
e. No Airdrops. You hereby acknowledge and agree that you may not be entitled to any airdrops or any other promo campaigns that are offered to holders of any particular crypto asset until you withdraw the relevant crypto assets from your Cwallet to your External Wallet. An airdrop is a procedure of distributing new crypto assets by awarding them in a certain proportion to existing holders of particular crypto assets.
f. Minimum Limits. You hereby acknowledge and agree that we may set the minimum limit of crypto assets to be deposited or withdrawn and will notify you regarding limits before submitting the deposit or withdrawal request. You hereby acknowledge and agree that in case of non-compliance with the minimum limits rule you may lose crypto assets sent to our External Wallet which fail to meet the minimum limit.
g. Fees. You hereby acknowledge and agree that deposits and withdrawals may be subject to the fees.
h. Legal Origin of Your Funds. You hereby represent and warrant that any crypto assets you own, hold, store at the Cwallet (i) were received by applicable law and you did not conduct any violation of any law or crime regarding obtaining these crypto-assets, (ii) have no origins that may be connected to any breach of money laundering or financing of terrorism regulations whatsoever or any criminal activity, as defined in the jurisdiction of origin, or internationally, and (iii) have a clear origin.
i. Hold on Funds. If we find or we are informed that any crypto assets or funds held in your Cwallet are stolen or otherwise are not lawfully possessed by you, we may, but have no obligation to, place a hold on the affected funds, your Cwallet, and your account until the dispute has been resolved and evidence of the resolution acceptable to us has been provided by you. You agree that we will have no liability or responsibility for any such hold, or for your inability to withdraw crypto assets or funds or execute transfers during the period of any such hold.
12. Interaction with Protocols
a. You Interact Directly with Protocol. When we provide you with the functionality of interaction with technically supported swap or liquidity protocols, all order matching, clearing, settlement, and filing happen in a complete decentralized fashion through the swap or liquidity protocol operated at the peer-to-peer model. You hereby acknowledge and agree that we do not execute the exchange of crypto assets, cryptocurrencies, and tokens. You do not interact with us when you perform swaps or interact with liquidity pools, rather you interact with a decentralized protocol that matches your swap request with pool's assets allocated for swaps transactions or, as for liquidity polls, add your funds to a corresponding liquidity pool that issues digital confirmation of your share in the pool. We do not own or control the underlying software which governs the operation of decentralized protocols, even technically supported by the Platform.
b. No Liability for Your Interaction with Protocols. You hereby acknowledge and agree that we have no liability to any claims or damages that may arise as a result of any actions or transactions that you engage in while interacting with swap or liquidity protocols through the Platform or the Software, in general.
c. No Representations Regarding Protocols. You acknowledge that the functionality of decentralized protocols, like liquidity or swap protocols, is experimental in nature. Protocols you interact with and rely on, are third-party software applications. We make no representations or warranties of any kind regarding these third-party applications, including but not limited to representations and warranties of compliance, availability, or security. We make no representations or warranties that decentralized protocols are compliant with laws of any jurisdiction, and you are solely responsible for making any such determination concerning your interaction with such protocols.
d. Fees. Your interaction with liquidity or swap protocols can be subject to or can incur fees, including fees of such protocols or liquidity providers.
13. Third-Party Protocols
Where Services interact with third-party protocols (e.g., smart contracts, bridges, DEXs), we do not control or guarantee their performance, security, or availability. You assume the risks of protocol failure, bugs, exploits, or losses arising from such third-party systems.
Scope & No Control. The Services may interact with third-party protocols and infrastructure (e.g, smart contracts, DEX/aggregators, bridges, staking/reward contracts, oracles, RPC providers). We do not control, audit, operate, or guarantee the performance, security, availability, parameters, or outcomes of any third-party protocol. We are not a party to your relationship with those protocols or their operators.
User Responsibility & Protocol Risk. You assume all risks from using third-party protocols, including protocol failure, bugs, design-flaws, exploits, congestion, chain reorganizations, token migration, or losses arising from such third-party systems. On-chain transactions may be irreversible; finality varies by network.
Interface Only; No Counterparty Role. Where we provide an interface or router to a protocol, we act only as a technical interface/agent. Positions, rewards, or tokens arise from the protocol, not from us. Unless expressly stated, we are not your counterparty, principal, guarantor, or insurer.
Protocol Terms & Fees. Your use of any third-party protocol is subject to that protocol's terms and fees (plus network fees). Any estimates we display may differ from actual amounts due to network/protocol conditions. You are responsible for all third-party and network fees.
Access Changes & Emergency Pauses. We may enable, limit, suspend, or remove access to any protocol/route for legal, technical, risk, or business reasons. During abnormal market or security events, we may pause interactions to protect users or comply with law and will resume as soon as reasonably practicable.
No Insurance; Liablility. Protocol interactions are not bank deposits and are not covered by deposit-guarantee or investor-compensation schemes. Our responsibility for losses relating to third-party protocols is excluded/limited as set out in Warranties & Disclaimers and Limitation of Liability.
14. Transfers and Conversions
Transfers & Network Risks. Transfers depend on third-party networks. We do not control network fees, congestion, confirmation times, re-organisations, or forks. Balances and transaction status are not final until the required confirmations are reached. Minimum/maximum amounts and on-chain fees apply and are shown before submission.
Processing of Transfers Requests. The Platform provides users with the functionality of making transfers of crypto assets to the other users of the Platform. We will process your transfer requests by the instructions we receive from you. Please be aware that incorrect or wrong usernames or other identifiers of the user you intend to transfer crypto-assets to, or any typos or mistakes can lead to loss of crypto assets. You should verify all transfer information before submitting the request to us. We do not guarantee the identity of any user, receiver, requester, or other third parties and we will have no liability or responsibility for ensuring that the information you provide is accurate and complete.
We may refuse to process or cancel any transfer request as required by law, regulation, subpoena, or any court or other authority to which we are subject in any jurisdiction, for instance, if there is suspicion of money laundering, terrorist financing, fraud, or any other financial crime.
Conversion Rules. The Platform may provide users with the functionality of conversion of crypto assets between users of the Platform by providing a forum where sellers and buyers may post advertisements for a direct conversion of crypto assets (like posting bids and offers). The conversion functionality includes automated mechanics of transferring crypto assets between users of the Platform without actually exchanging them by us. As soon as one user posted its advertisement for conversion according to the conversion rate specified by this first user at its sole discretion, the second user, who agrees with the terms of the advertisement, can proceed with the automated conversion according to such advertisement's terms. As soon as the second user agrees to conversion terms, the Platform will automatically credit Cwallet of both users with the specified amounts of crypto assets and will automatically transfer these crypto-assets between participating Cwallet.
No Control Over Price. We do not define, suggest and execute any control over the price of crypto assets. You agree that any dispute that may arise concerning any of your conversion transactions with the other user shall be resolved with such user, and without involving us.
Fees. You hereby acknowledge and agree that transfers and conversions may be subject to the fees.
15. AML/CFT
We comply with Directive (EU) 2015/849 and Act No. 297/2008 Coll. Users must complete KYC (via Sumsub) and are subject to ongoing KYT monitoring (via MistTrack). We apply a risk-based approach, including sanctions screening against UN/EU/US/UK/CA/AU lists and FATF high-risk jurisdictions. We may refuse, suspend or terminate services to ensure compliance.
15.1. List of Prohibited Countries and Persons
Access is prohibited for persons subject to UN/EU/US/UK/CA/AU sanctions or located in jurisdictions listed in our List of Prohibited Countries and Restricted Persons (including FATF high-risk jurisdictions). Breaches may result in immediate suspension.
16. Software
a. The functionality of Platform. We operate the Platform that provides users with the functionality of transferring crypto assets between users, interacting with swap and liquidity protocols, accessing hosted crypto assets wallets, and accessing trading, liquidity, and fees-liquidity statistics of supported swap and liquidity protocols.
b. The functionality of Bot Software. We operate the Bot Software that provides users access to the Platform’s functionality while using supported third-party social networks or messengers. In plain terms, the Bot Software provides you access to the Platform’s functionality without using the graphic user interface of the Platform or Applications, but rather by communicating with the Platform through pre-defined commands. The Bot Software converts the commands to the specific requests or instructions to the Platform.
c. Command-Sensitive Performance. The Bot Software supports various commands, a list of which is available on the Platform. By using such commands you instruct the Platform to perform specific actions, for example, to transfer crypto-assets to other users of the Platform conditioned to any specific criteria. You hereby acknowledge and agree that the Bot Software’s performance may be command-sensitive, and using wrong commands, making mistakes, typos in commands may lead to loss of crypto assets or wrong or unintended execution of commands.
d. No Obligations to Update Software. You hereby acknowledge and agree that we have no obligation to enhance, modify or replace any part of the Software or to continue developing or releasing new versions of the Software.
17. Fees and Taxes
All applicable fees — including commissions, spreads, withdrawal fees, and blockchain network fees — are displayed before you confirm a transaction. We provide at least 15 days’ prior notice of any material fee changes.
All fees, costs and charges for our services (including custody, trading, and withdrawals) are disclosed to you at the time of the transaction and are described on our website and within the Platform. Fees are displayed before you confirm any transaction.
Types of Fees. Depending on how you use the Software (including the Platform, Bot Software, and any integrated services), you may incur: (i) services fees (e.g, platform, withdrawal, custody, convenience); (ii) commission/spreads embedded in quoted prices for swaps or conversions; (iii) blockchain/network fees (e.g, miner/validator gas); third-party provider fees (e.g, card processors, on/off ramp partners, payment service providers)
Pre-transaction Disclosure. All applicable Cwallet fees we charge (including commission and spread) are shown to you before you confirm a transaction.
Third-Party & Network Fees. Blockchain/network fees and third-party provider fees are set by those networks/providers and may change rapidly. Where we show an estimate, the actual amount may differ based on network conditions or provider repricing at the time of execution. You are responsible for all such third-party and network fees.
You May Be Subject to Fees. In consideration for access to the Software, including the Platform, Bot Software, and related services we, decentralized protocols and/or liquidity providers may take fees that are based on your interaction with the Software and/or such decentralized protocols, on making transfers, conversions, deposits or withdrawals and/or usage of any other related services.
Amount of Fees. We will inform you of fees amounts and their description via the Software. Fees are subject to revision by us, decentralized protocols, and/or liquidity providers with or without prior notification. You are responsible for checking the fee schedule regularly and in each instance before interacting with the Software and/or decentralized protocols, making transfers, conversions, deposits, or withdrawals, and using any other related services that may incur a fee.
You Agree to Pay Fees. You hereby agree to pay all the applicable fees and any other amounts incurred by you or on your behalf through the Software, in the amounts that are in effect when such fees are incurred.
Transaction Fees. Please be aware that blockchains, distributed ledgers, or any decentralized networks and/or their designated third-party suppliers may take fees or commissions incurred by your activities within these blockchains, ledgers, or networks, including but not limited to transaction fees. Please check their fees schedules before making any activities with them. We are not and will never be responsible for commissions of any blockchains, ledgers or networks, or any third parties even accessed through the Software.
Your Obligation to Review. You are to review the pre-transaction summary and relevant fees schedule before each transaction and to pay all applicable fees. If you do not agree, do not proceed with the transaction.
Refunds & Reversals. Unless required by law, fees already incurred are non-refundable. If a transaction fails after network broadcast or a provider reversal occurs, network/provider fees may not be recoverable. Chargebacks or reversals may result in additional fees from payment providers, which you agree to pay.
Taxes. You are responsible for all taxes arising from your activity. We may provide transaction summaries for your convenience but do not provide tax advice. Please consult your tax advisor.
It is your responsibility to determine whether, and to what extent, any taxes apply to activities you perform through the Software, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. We do not undertake any responsibility to store or archive any transaction information, nor does the Software has any such storage or archival capability. Our fees do not include any present or future sales, use, value-added, excise, withholding, or similar taxes applicable to our services or associated expenses. We will include any applicable taxes to amounts billed to you.
Records. We may provide transaction confirmations and summaries on the Platform. You remain responsible for retaining records sufficient for tax and accounting purposes and for obtaining independent advice as needed.
No Hidden Fees. We do not charge undisclosed fees. If a partner/provider charges a fee or spread, it will be identified as such in the pre-transaction summary where feasible or described.
18. Technical Support of Crypto Assets
a. You May Suggest Crypto Assets. We may provide users with a possibility to suggest we add technical support to a specific crypto asset. You hereby acknowledge and agree that we may add technical support of crypto assets at our sole discretion, we do not and shall never be obliged to satisfy your suggestion or even to consider your suggestion. We are not obliged to explain to you any reasons for our refusal to any your suggestion to add support of a crypto asset. If we decide to add technical support of a crypto asset you suggested, we may require you to enter into a separate agreement with us governing this technical support.
b. Your Representations. By suggesting to add technical support to a definite crypto asset, you represent and warrant that such crypto asset, its issuers, and any related infrastructure and network do not and will not violate any existing applicable law, statute, rule or regulation or any judgment, decree or permit to it is subject, including without limitation securities laws of any jurisdictions.
c. We May Stop Supporting Any Crypto Asset. We may at any time, with or without prior notice to users, remove any technically supported crypto asset from display or accessibility through the Software for any business or regulatory reason that we may deem appropriate.
e. Cwallet only provides technical access to DT Platform and does not manage or operate Trend Trade / Market Battle. These products are provided by Nexus Play LLC, a Brokerage Company authorized and regulated by the Mwali International Services Authority (M.I.S.A.) under License #BFX2024137 (contact: [email protected]). Cwallet does not operate these products and is not your counterparty. Your use is governed by Nexus Play LLC's terms. These products are unavailable to residents of the European Union, United States, or any other restricted jurisdictions where such services and products are prohibited by law.
19. Security and Business Continuity
We implement technical and organisational measures to ensure availability, integrity and confidentiality of services, maintain business continuity and disaster recovery arrangements, and notify Users of material incidents affecting services or data, where required by law.
We may outsource certain functions (e.g. IT, custodial services) to authorised third parties, but we remain fully responsible for compliance with all regulatory obligations. Any third party will be subject to the same data protection and security standards as we uphold.
20. Execution and Conflicts
Orders are handled fairly and promptly. We may aggregate client orders where unlikely to disadvantage clients. We use independent pricing sources and may include spreads; details are shown pre-trade. We maintain a Conflicts of Interest Policy and disclose material conflicts, including related-party arrangements.
Capacity & Fair Handling. Unless expressly stated otherwise, we act as agent when handling your orders. We handle orders fairly and promptly, generally applying time/price priority. If we accept specific instructions, they take precedence but may prevent a better outcome.
Aggregation & Allocation. We may aggregate your orders only where aggregation is unlikely to disadvantage you.
Order Execution. We have adopted an order execution policy to obtain the best possible result for your trades (taking into account price, costs, speed, likelihood of execution, size, and other factors). We will provide you with a clear summary and obtain your prior consent to it before handling orders. In particular, if we execute orders outside a crypto trading platform, we will inform you and obtain your express consent in advance.
Pricing Sources, Spreads & Slippage. Quotes may draw on independent/composite pricing sources and/or best available venue prices. Quotes may include a spread/mark-up. Final execution may differ due to volatility, liquidity, slippage, FX or provider repricing.
Conflicts of Interest. We maintain a conflicts-of-interest policy and will disclose to you the nature and sources of any material conflicts and how we mitigate them. A summary of conflicts and mitigation measures is made available on our website.
Information Controls & Staff Dealing. We operate information-barrier procedures, access controls, employee trading rules, and gifts/benefits controls. Access to order information is limited to personnel who require it for execution or compliance.
Monitoring & Review. We monitor execution and routing quality and periodically review venues/providers and routing logic. Summary information is available on request or in product-specific disclosures.
Interruptions & Controls. We may pause, cancel, or reject orders during abnormal market conditions, security events, maintenance, or provider outages. Except as required by law, we are not liable for missed opportunities arising from such controls.
21. Complaints
Complants: Complaints may be submitted free of charge using our online complaint form or by email. We will maintain records of all complaints and how they were resolved. You will receive confirmation of receipt of your complaint and, at your request, a final written response. You may also seek redress through the National Bank of Slovakia or other authorities if unsatisfied.
If you have any complaints, feedback, or questions. Submit complaints to [email protected] or via the in-app form. We acknowledge within 15 business days and provide a final response within 30 calendar days.
Please provide your name, email address and any other information we may need to identify you and/or identify the transaction for which you have feedback, questions, or complaints. You must make sure that your contact details are correct and up to date and notify us immediately if there are any changes. If you did not do so, you may not be able to receive information from us.
In the event that you wish to file a Formal Complaint, please follow the instructions below:
Procedural Steps: You agree to file a complaint by using our support form marking the word "Complaint" at the top. When filing a complaint, you shall describe your complaint, state how you would like us to resolve the complaint, and any other information related to your dispute that you believe to be relevant.
OurResponse: We will acknowledge receipt of your Complaint form after you submit it. Our customer relations agent ("Agent") will review your complaint. The Agent will evaluate your complaint based on the information you have provided and information in our possession. We may request additional information and shall contact you or your representative via the contact details you have shared through the submitted complaints form.
Within 15 business days of our receipt of your Complaint Form, the Agent will address the issues raised in your Complaint form by sending you an e-mail ("Response Letter") in which the Agent will: (i) offer to resolve your complaint in the way you requested; (ii) decide rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution.
In exceptional circumstances, if the Agent is unable to respond to your complaint within 15 business days for reasons beyond our control, the Agent will keep you informed of the new timeline to issue the response letter.
22. Information and Promotional Materials
a. Third-party Origin of Information. You acknowledge and agree that all the information and trading statistics displayed via the Software are retrieved directly from decentralized swaps and/or liquidity protocols and are not collected, compiled, or in any manner modified or processed by us.
b. No Guarantee over Information. We cannot and do not represent or guarantee that any of the information available through the Software including, but not limited to, the charts, diagrams, graphs, is accurate, reliable, current, complete, valid, stable, or appropriate for your needs. We do not guarantee the timeliness of the technology or information involved in the Software. We disclaim any liability for any loss or damage should you use or view the information available through the Software.
c. Platform andSoftwareAccuracy. To continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation, information regarding our policies and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the Software are your sole responsibility, and we shall have no liability for such decisions.
d. Promotions and Offers of Us. From time to time, we may make available special offers or conduct promotions, challenges, or contests to certain users. Subject to applicable laws, we or the issuer of crypto assets subject to an offer or promotion may establish qualifying criteria to participate in any special promotion at our or its sole discretion. We may revoke any special offer or promotion at any time without notice. We shall have no obligation to make special offers available to all users. We make no recommendation and do not provide any advice about the value or utility of any crypto asset subject to a promotion.
e. Promotions and Offers of Third Parties. While using the Software, you may be exposed to promotional materials that offer or present services of third parties. We do not endorse any third-party websites or services. Some of these sites may contain materials that may be objectionable, unlawful, or inaccurate. We are not responsible for any loss or damage should you use or view the third party's service, and have no control over such services. It is your sole responsibility to understand fully the services and products being offered by such third parties and the terms and conditions governing their services and products before transacting with such third parties.
23. Communications
23.1. Service vs. Marketing Communications
We may send service communications (non-marketing). Marketing communications require your consent and include a clear unsubscribe option. Opting out of marketing does not affect receipt of service communications.
23.2. Electronic communications & E-Signature Consent
You agree to receive electronic communications and to the use of electronic signatures. Electronic records and signatures satisfy any legal requirement for written form to the extent permitted by law.
24. Risks Disclosure. Assumptions of Risks.
THIS SECTION CONTAINS INFORMATION REGARDING SIGNIFICANT RISKS OF HOLDING AND PURCHASING CRYPTOCURRENCIES, TOKENS, OR ANY CRYPTO ASSETS. PLEASE READ THIS SECTION CAREFULLY.
a. Significant Risks Related to Crypto Assets. Holding and purchasing crypto assets, interacting with decentralized protocols involves significant risks and potential for financial losses, including, without limitation, the following:
i. Asset Properties and Underlying Technology used to administer, create, issue, transfer, cancel, use or transact in crypto assets may be complex, technical, or difficult to understand or evaluate;
ii. Any crypto asset and its Underlying Technology may be vulnerable to Attacks, including Attacks using computing power sufficient to overwhelm the normal operation of a decentralized distributed ledger (blockchain) or other Underlying Technology;w
iii. Any decentralized protocol or smart contract may be vulnerable to attacks, including phishing attacks. Any decentralized protocol or smart contract may cease to operate as expected due to various reasons, including Attacks, enforcement, and regulatory activities, scamming activities, technical and communication issues. We do not monitor any decentralized protocols. We do not make any representation and warranty that these decentralized protocols are safe, secure, verified or verifiable, or of any value or quality, or legality;
iv. Any crypto asset, Asset Properties, or Underlying Technology may change or otherwise cease to operate as expected due to a change made to the Underlying Technology, a change made using features or functions built into the Underlying Technology, or a change resulting from an Attack. These changes may include, without limitation, a "fork" or "rollback" of the crypto asset or blockchain;
v. Any crypto-asset may decrease in value or lose all of its value due to various factors including the discovery of wrongful conduct, market manipulation, changes to Asset Properties or perceived value of Asset Properties, Attacks, suspension or cessation of support for a crypto asset by decentralized protocols, trading platforms, marketplace platforms or service providers, and other factors outside our control;
vi. Any crypto-asset may be lost if sent to the wrong address (for example, but without limitation, if the address is improperly formatted, contains errors, or is intended to be used for a different type of crypto assets);
vii. We make no representation whatsoever that any of the crypto assets that are technically supported or may be found or are accessible through the software are safe, suitable, true to any representations made by the crypto asset sponsor, verified or verifiable, or of any value or quality or legality;
viii. We undertake no responsibility for conducting any due diligence or screening process about any crypto asset that is technically supported, accessible or discoverable through the software;
ix. We may at any time be required by governmental authorities to freeze Accounts or provide information about users;
x. We may at any time, with or without prior notice to users, cease technical support of any crypto asset, remove any crypto-asset from display or accessibility through the Software for any business or regulatory reason that we may deem appropriate;
xi. We may suspend or reject any of your deposits or withdrawal requests, or your Account as we may consider necessary to comply with applicable laws or regulations or any order from law enforcement or other governmental authority, for other reasons as specified in these Terms or otherwise at our sole discretion. b. Your Acceptance of Risks. The risks described in this Section 13 may result in loss of crypto assets, decrease in or loss of all value or exchangeability of crypto assets, inability to access or transfer crypto assets, inability to exchange crypto assets, inability to receive financial benefits available to other crypto assets holders, and other financial losses to you. You hereby assume and agree that we will have no responsibility or liability for, such risks. You hereby irrevocably waive, release and discharge any claims, whether known or unknown to you, against Cwallet, its affiliates, and their respective shareholders, members, directors, officers, employees, agents, and representatives ("Representatives") related to any of the risks set forth herein.
c. Necessary Expertise and Resources. You represent and warrant that you have: (a) the necessary technical expertise and ability to review and evaluate the security, integrity, and operation of any crypto assets that you decide to acquire, exchange, or purchase; (b) the necessary technical expertise and ability to review and evaluate the security, integrity, and operation of the Platform or the Software in general; and (c) the knowledge, experience, understanding, professional advice and information to make your evaluation of the merits and risks of any crypto assets. You acknowledge that in exchanging any crypto-asset through decentralized protocols, you are not relying in any manner on us or our affiliates, and the fact that any particular crypto asset is technically supported, accessible or discoverable through the Software in no way constitutes, any endorsement or indication that such crypto asset has undergone any form of due diligence review or qualification, and in no way indicates any party’s opinion that the crypto asset is safe, suitable, true to any third party representations made, verified or verifiable, or of any value or quality or legality.
You should not acquire or trade any crypto assets unless you have sufficient financial resources and can afford to lose all value of the crypto assets.
d. No Advice. No Fiduciary Duty. We do not provide any advice, do not have any fiduciary duty to you or any other user, and do not make any warranty about the suitability of any crypto assets for ownership by you.
24.1. Trading on the platform
24.1.1. Trading Platform
Digital asset transactions executed through or via the trading platform may not be covered by any investor compensation or deposit-guarantee scheme.
Fees-pre-trade understanding required. You may incur various fees and charges (including spreads, venue/provider fees, network fees etc). Before placing an order, you must review and understand the applicable fees; if unclear, you should seek clarification prior to trading.
Digital assets you receive/hold or transactions you make may be subject to laws and regulations of jurisdictions other than your residence/citizenship. You are responsible for compliance with applicable law.
Account delegation risk. If you allow another person to access or operate your account (or if someone gains access to your device/credentials), there is a risk of unauthorized or improperly authorized activity. You accept all risks of such an operation.
Irreversability of transfers. Digital-asset transfers are typically final and irreversible. Accidental, erroneous, or fraudulent transfers may not be recoverable; you are solely responsible for address accuracy and transfer instructions.
An order becomes binding only after the steps specified in these Terms (and any in-app confirmations) are completed. Due to routing, venue, or network conditions, final binding may not coincide exactly with your instruction time; you may incur losses where an order is not executed at the desired time (Contingent orders such as options or perpetual swaps may not limit losses as intended under volatility).
There is a genuine risk that unauthorized third parties may gain access to your account and transact without your knowledge (e.g., device compromise or credential theft). You are responsible for securing your devices and credentials.
We are not obliged to retrofit new features or changes to older app versions. Using an out-of-date app may limit functionality or data quality; update promptly to the latest version.
Agency & routing model. Unless specifically stated, we provide an order-routing interface and may forward your orders to third-party venues or protocol endpoints for execution. Those venues' rules and fees apply in addition to these Terms.
24.1.2. Third-Party Functionality (Liquidity & Routing)
The trading platform may interface with, route to, or display prices/liquidity from independent third-party venues or protocols, such as Hyperliquid, Jupiter (DEX aggregation), and others from time to time (collectively, the Third-Party Functionality).
No operation / No control. We do not own, operate, audit, or control the Third-Party Functionality and do not guarantee its performance, security, availability, parameters, or outcomes. Your access is provided as a convenience and does not constitute an endorsement.
Your use of any Third-Party Functionality is subject to that provider's or protocol's own terms, rules, filters, limits, fees, APIs, and outage/maintenance schedules, which may change without notice. These apply in addition to these Terms.
By submitting an order, you consent to routing and execution through Third-Party Functionality (including execution outside a trading platform where appropriate). Venue/protocol selection may consider price, total costs/fees, likelihood of execution/settlement, speed, size, market impact, and operational risk.
Third-party venues/protocols may charge their own fees (and network fees).
Order books, quotes, indices/marks, funding indicators, and other data originating from Third-party Functionality are indicative only and may be delayed, incomplete, inaccurate, or unavailable. We do not warrant the accuracy, timelines, or completeness of such information.
Third-Party Functionality may reject, throttle, cancel, pause, or reprioritize orders due to their risk limits, price bands, tick sizes, self-trade prevention, exposure limits, circuit breakers, KYC/region gating, or maintenance. Slippage, partial or no fill may occur.
Where routing uses smart contracts, bridges, or oracle-based pricing, you assume all protocol risks, including bugs, exploits, governance/admin key actions, oracle failures, MEV/front-running, chain congestion or reorganizations, and loss of funds or data. On-chain transactions may be irreversible; finality varies by network.
Access to specific Third-Party Functionality may be restricted or unavailable in certain jurisdictions or to certain users (e.g., due to sanctions, licensing, or product restrictions). You are responsible for ensuring lawful use.
We may limit, suspend, or remove access to any Third-Party Functionality at any time for legal, technical, security, or risk reasons and will resume where feasible. Providers may change or discontinue endpoints, assets, or features without notice.
Operational/service disputes relating to Third-Party Functionality must be resolved with the relevant provider or protocol under its terms. We are not responsible for third-party acts or omissions.
To the maximum extent permitted by law, our responsibility for losses arising from Third-party Functionality is excluded or limited as set out in Warranties & Disclaimers and Limited of Liability.
24.1.3. Market
You may incur losses or delays if competent authorities impose controls, restrictions, or other measures affecting Digital Assets or related ecosystems (e.g., freezes, capital controls, access limits). Repayment or payment of amounts due to you may be delayed or prevented by such actions.
The supply of certain Digital Assets may change by design or through network events. Additional supply can depress prices through inflationary effects; reductions or supply concentration changes can also impact prices and liquidity.
Concentration ("Whales"). One or more people may directly or indirectly control significant portions of a token's circulating or fully diluted supply. Such holders (commonly called "whales"), acting alone or in coordination, may materially impact price, liquidity, and network decisions, which may not align with your interests.
Prices may fluctuate significantly based on global/local supply and demand, including large sales by significant holders or structured unlocks/vests, which can drive rapid adverse moves.
24.1.4. Stop Loss
A stop order (including stop, stop-limit, and trailing stop) is an instruction to place an order after price reaches a specified stop level. A trigger only initiates an order workflow; it does not ensure execution at, or near, the stop level.
Stop orders do not necessarily limit losses. In fast/illiquid markets or during gaps, prices can move through your stop level, leading to execution at a worse price, partial fills, or no fill. Your actual outcome may be materially different from the indicative level.
Trigger source may be last, mark, or index price as defined by the destination venue/protocol and may differ from prices you view.
When routed to third-party venues/protocols, their rules/filers (price bands, tick size, exposure limits, circuit breakers, KYC/region gates, maintenance) apply and may delay, reject, or cancel your stop.
Not all assets/venues support all stop types; behaviour may vary. During maintenance, outage, or network congestion/re-orgs, stops may not trigger or be modified/cancelled.
We show applicable Cwallet fees and, where feasible, estimated third-party/network fees before you confirm. By placing a stop, you consent to routing and execution outside a trading platform where appropriate.
We aim to handle orders fairly and promptly, but no best-price or outcome is guaranteed. You are responsible for your stop settings, monitoring positions, and understanding venue behaviour.
24.1.5. Margin, Gearing and Leverage
Leverage/gearing magnifies losses as well as gains. Small adverse price moves can cause disproportionate losses and total loss of posted collateral. You may incur additional amounts (interest, fees, funding) even if your position is closed.
Margin Requirements & Collateral. Opening/maintaining leveraged positions requires initial and maintenance margin. Collateral eligibility, and valuation methods are set by the destination venue/provider and may change at any time. If your equity falls below maintenance margin, you must add margin or reduce risk promptly.
If your equity falls below maintenance margin, positions may be liquidated automatically without prior notice. Liquidation price is not guaranteed and may differ from indicative levels due to volatility and liquidity.
Leveraged trading may incur interest, borrowing fees or funding payments (for perpetuals). Rates may change frequently and can increase losses or accelerate liquidation.
When orders are routed to third-party venues/protocols, their risk limits, tiers, exposure caps, price bands/tick sizes, circuit breakers, maintenance windows and regional/KYC gates apply in addition to these Terms. Orders may be rejected, reproritized or cancelled under those rules.
Unless expressly stated for a specific product/region, negative-balance protection is not provided. You may owe amounts beyond posted collateral (including fees, interest/fundings etc).
PnL, mark/index prices and risk indicators may be delayed, unavailable or inaccurate. Venues may use mark/index prices (not last trade) for liquidation and risk.
During high volatility, outages or blockchain congestion/re-orgs, you may be unable to add margin, modify/close positions or cancel orders; funding/interest may continue to accrue.
You are responsible for understanding the venue's margin model, monitoring positions and costs, maintaining sufficient margin and complying with applicable restrictions. Nothing herein is advice.
24.1.6. Not a Bank
Cwallet is not a bank or depository institution. Your Account is not a bank or deposit account, and the Services are not depository or traditional banking services. Digital-asset balances are not insured and are not covered by any deposit-guarantee or investor-compensation scheme (e.g., FDIC/SIPC or their non-U.S. equivalent).
24.1.7. Other Potential Risks
DeFi protocols, bridges, and oracles may have bugs, exploits, admin-key actions, governance changes, or failures that lead to loss or adverse pricing. On-chain transactions can be irreversible and finality varies by network.
Forks, airdrops, migrations, upgrades, re-organizations, congestion, and fee spikes can disrupt price discovery, routing, order handling, and withdrawals. Support for such events is not guaranteed unless we explicitly say so.
We or third-party venues/providers may list, suspend, or delist assets or markets at any time for legal, technical, or risk reasons, which can affect your ability to trade or exit positions.
Market data (such as order books, marks, indices) may be delayed, inaccurate, incomplete, or unavailable; execution prices can differ from indicative quotes.
Stablecoins may de-peg; conversion can involve FX risk and additional fees at venues/providers.
Latency, throttling, outages, cyber events, device/credential compromise, and third-party API changes may cause delays, rejections, partial fills, or no fills. Keep devices/credentials secure.
Changes in law, sanctions or regulatory interventions may limit availability, delay settlement, or restrict products/markets in your jurisdiction. You are responsible for compliance with applicable laws.
Tax rules for digital assets vary and may change. You are responsible for assessing, reporting, and paying any applicable taxes.
25. Suspension and Termination
We may suspend or terminate access due to breach, AML/sanctions concerns, legal orders, or risk. Upon termination, and subject to lawful holds, you will have 5 business days to withdraw available crypto-assets.
We may suspend, restrict, or terminate your access to any portion of the Software, any of its functionalities, and/or any of our services, including suspension or termination of your Account, for any reason, with or without explanation, effective upon sending a notice to you. We will provide you with the notice of our actions, if it would be technically possible and/or if other is not set in these Terms, and unless a court order or other legal process prohibits us from providing you with such notice. You acknowledge that our decision to take certain actions, including limiting access to the Software or our services may be based on confidential criteria that are essential to security protocols. You agree that we are under no obligation to disclose the details of our security procedures to you.
Restrictions on use. You agree that you will not:
Breach of this Agreement, Privacy Policy and any other agreement applicable to you;
Engage in illegal business or activities;
Infringe or misappropriate Cwallet or any third party's intellectual property rights, public rights or privacy;
The sale of imitations that infringe the intellectual property rights of third parties;
Provide false, inaccurate or misleading information;
Refuse to cooperate in the investigation or confirmation of your identity or any information you provide to us;
If Cwallet believes that you have any of the above restricted behaviors, we may at our own discretion to suspend or terminate your Cwallet account or refuse to provide you with any Cwallet services in the future.
Remaining Funds After Termination.
Once your Account or Cwallet is terminated, we will withhold fees and liabilities you owe to us from your balance. You will have 5 business days to withdraw all remaining crypto assets or funds from your Account or Cwallet.
26. Liability and Warranties
To the maximum extent permitted by law, we exclude liability for indirect or consequential losses (including loss of profits or data). Our aggregate liability is capped at the fees paid by you to us in the 12 months preceding the event. Nothing limits liability for fraud, wilful misconduct, or gross negligence. Services are provided "as is".
26.1. Limitation on Liability
a. No Indirect/consequential damages. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or anticipated savings, even if advised of the possibility of such damages. b. Aggregate Cap. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services and these Terms is capped at the total fees you paid to us for the Services in the 12 months immediately preceding the event giving rise to the claim. c. Mandatory Carve-Outs. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or gross negligence, or for death or personal injury caused by negligence, or for any liability that cannot be excluded or limited under applicable law. d. Specific Exclusions. Without limiting (a)-(c), we are not liable for losses arising from: (i) market volatility, de-pegs, forks, airdrops, or unsupported assets/networks; (ii) network congestion, delays, re-organizations, failed or reversed transactions, or lack of finality; (iii) third-party providers/protocols (including execution venues, liquidity providers, payment processors, sub-custodians, smart contracts, or bridges); (iv) your breach of these Terms or failure to secure devices, credentials, or non-custodial keys/seed phrases; or (v) force majeure and other events beyond our reasonable control. e. Apportionment & Legal Theory. These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise), collectively across all claims and proceedings, and even if any remedy fails of its essential purposes.
26.2. Warranties & Disclaimers
a. As-is / As-Available. The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchatability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted, timely, secure, error-free, or free of harmful components. You Acknowledge and Agree That We Do Not Control the Transfer of Data Over Communications Facilities, Including the Internet and Blockchains, and That the Software or Our Services May Be Subject to Limitations, Delays, and Other Problems Inherent in the Use of Such Communications Facilities. We Are Not and Shall Not Be Responsible for Any Delays, Delivery Failures, or Other Damage Resulting From Such Problems. Without Limiting the Foregoing, We Do Not Warrant or Guarantee That Any or All Security Attacks Will Be Discovered, Reported or Remedied, or That There Will Not Be Any Security Breaches by Third Parties. b. No Advice. Nothing in the Services constitutes investment, legal, tax, or accounting advice. You are solely responsible for your decisions. c. Third-Party Services & Networks. Third-party providers, protocols, and networks (including blockchains, smart contracts, bridges, payment processors, card networks, sub-custodians, and liquidity venues) are outside our control and may fail, change, or be unavailable. We do not warrant and are not responsible for third-party acts or omissions. d. Unsupported Assets & Events. We are not obliged to support every assets, network, fork, airdrop, staking/reward, token, swap/migration, or protocol event. See Supported Assets & Network Events.
26.3. Loss of crypto-assets held on behalf of clients due to incidents attributable to the company
Notwithstanding any limitations above, we shall be liable for any loss of crypto-assets or means of access held in custody on your behalf that is caused by an incident attributable to us, up to the market value of the lost crypto asset at the time of the losseur-lex.europa.eu. We may not exclude or limit this liability.
27. Indemnification
You agree to defend, indemnify and hold harmless Cwallet, its affiliates and their Representatives from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising out of or related to: (i) your use and access to the Software and our services, including transfers you made through the Software and your interactions with decentralised protocols, any data or content transmitted or received by you; (ii) your violation of any term of these Terms, including without limitation any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms; (iii) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (iv) your violation of any applicable law, rule or regulation; (v) negligent or wilful misconduct; or (vi) any other party’s access and use of other appropriate security code. The foregoing shall include the actions of any third party who wrongfully commit these actions under your Account or utilizing your password.
28. Miscellaneous
Notices. All notices and communications by you to us under these Terms shall be made in writing to our customer support team or by email: [email protected] and are effective on the date received (unless the notice specifies a later date).
Links. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third-party sites accessible or linked to the Software and Applications.
Independent Parties. We are an independent contractor for all purposes. Nothing in these Terms shall be deemed or is intended to be deemed, nor shall it cause, you and us to be treated as partners, joint venturers, or otherwise as joint associates for profit, or either you or us to be treated as the agent of the other.
Entire Agreement. These Terms of Services, the Privacy Policy, and all other documents incorporated by reference herein and therein, comprise the entire agreement between you and us.
Headings. Section, subsection, and paragraph headings in these Terms are for convenience only, and shall not govern the meaning or interpretation of any provision of these Terms.
Assignment. These Terms are personal to you, you cannot transfer or assign your rights, licenses, interests, and/or obligations to anyone else. We may transfer or assign our rights, licenses, interests, and/or our obligations at any time, including as part of a merger, acquisition, or other corporate reorganization involving the Software.
Sever-ability. If any provision of these Terms is determined to be invalid or unenforceable under any applicable law, this will not affect the validity of any other provision.
Waiver. We may not always strictly enforce our rights under these Terms. If we do this, it will be just a temporary measure and we may enforce our rights strictly again at any time.
Language. These Terms and any information or notifications that you or we are to provide should be in English. Any translation of these Terms or other documents is provided for your convenience only. If these Terms are provided in multiple languages, the English version shall prevail in the event of any inconsistency.
Survival. Upon termination of these Terms, all sections of these Terms which, by their nature, should survive termination or expiration will survive.
29. Other Agreements
a. Obtain this Agreement. The terms of this agreement have been provided to you before the agreement become effective. During the terms of the contractual relationship, you have the right to receive and accept the terms and conditions of this agreement at any time.
b. Change of agreement. We may update Cwallet services, which means that sometimes we have to change the terms and conditions of this agreement. Cwallet may at its own discretion to amend, modify or update this Agreement. If we make any important changes, we will inform you by email or otherwise. If you disagree with the changes, then you should stop using Cwallet service immediately. Your continual using of Cwallet Services will be deemed as you agree with the updated agreement. However, any transaction or dispute that occurred before the agreement has been changed, it shall be subject to the agreement which is already signed when the transaction or dispute occurred.
c. Service providers. Cwallet has the right to allow third parties to provide Cwallet services. Cwallet may require that complete or partial service procedures be handled directly through these third parties, as stated in the privacy policy.
d. Anti-Money Laundering & Anti-terrorist Financing Compliance. Cwallet is bound by the applicable law on anti-money laundering and anti-terrorist organization financing. Cwallet therefore reserves the right to obtain information from you, including but not limited to, information about your identity, business transactions, business relationships, and/or financial information. Moreover, Cwallet must take all necessary steps to confirm you and (if applicable) the beneficial owner of the Cwallet account and/or any recorded payments related to the Cwallet account. You acknowledge that even without sufficient information about its purpose or nature, Cwallet can terminate or delay the use of login information at any time, access accounts or execute transactions.
30. Governing Law and Jurisdiction
These Terms are governed by the laws of the Slovak Republic. Disputes shall be resolved by the competent Slovak courts. Nothing in this clause deprives consumers of mandatory statutory rights under applicable law.
31. DisputesResolution
READ THIS SECTION CAREFULLY, AS IT REQUIRES BOTH PARTIES TO SUBMIT DISPUTES TO BINDING ARBITRATION AND LIMITS YOUR OPTIONS FOR SEEKING RELIEF.
Any dispute, claim, or controversy between you and us arising in connection with or relating in any way to these Terms or your relationship with us as a user of the Software and/or our services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of these Terms) shall be referred to and finally settled by arbitration in Slovak Republic in accordance with the Slovakian Arbitration Act. The language of the arbitration shall be English. The seat of the arbitration shall be Bratislava, Slovakia. The location of any in-person arbitration hearings shall be Bratislava unless otherwise agreed by the parties.
If you are a consumer, this arbitration clause does not apply to disputes which you may bring before Slovak courts or the Consumer Arbitration Board under applicable law. Nothing in these Terms shall deprive consumers of their mandatory statutory rights, including the right to take legal action.
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