KYC Uniqueness Policy

Please be advised that under our strict compliance policy, one set of KYC (Identity Verification) information can only be valid for a single account.

If you maintain multiple Cwallet accounts and trigger KYC requirements across them, you must adhere to the following protocol:

1. Select a primary account as your main profile moving forward and Contact Cwallet Official Support.

Once a primary account is selected and linked to your identity, this selection cannot be modified for a period of 30 days.

• Live Chat Support: Contact Live Support for real-time help.

• Email: Send your inquiry to [email protected]

1. Consolidate your funds.

Transfer any remaining balances from your secondary accounts into your chosen primary account to manage your assets before the verification process is finalized.

Our team will assist you in finalizing or retaining the KYC verification status, specifically for your designated Primary Account.

If any secondary account has already been verified, its KYC status will be cancelled or revoked immediately upon the consolidation of your identity to the Primary Account.