Cwallet
  • CWallet Account
    • What is Cwallet Account
    • Cwallet Contacts & Communities
    • How to Sign Up
    • How to Log In
    • How to Switch Cwallet Account
    • Transfer Assets
      • How to Transfer Assets Using Cwallet ID/Email
    • Connect Social Platform
      • How to Connect Social Platforms
      • How to Disconnect Social Platforms
  • CWallet Security
    • Login Password
      • How to Set Login Password
      • How to Change Login Password
      • Forgot Login Password
    • Payment Password
      • How to Set Payment Password
      • How to Change Payment Password
      • Forgot Payment Password
    • Email/Mobile Verification
      • How to Verify Email
      • How to Change Email
      • How to Verify Mobile Number
      • How to Change Mobile Number
    • Google Two-Factor Authentication (2FA)
      • How to Enable 2FA
      • How to Change/Disable 2FA
    • PassKey
      • How to Enable PassKey
      • How to Disable PassKey
    • App Lock
    • Device Management
  • Crypto Transaction
    • Custodial Wallet
      • Deposit
        • How to Deposit Crypto to Cwallet
        • Deposit via Lightning Network
        • How to Change Deposit Address
      • Withdrawal
        • How to Withdraw Crypto
        • Withdraw via Lightning Network
        • Minimum Amount of Withdrawal
      • How to Use Address Book
      • How to Transfer and View NFT on Cwallet
    • Non-Custodial Wallet
      • How to Use the Non-Custodial Wallet
      • How to Swap in the Non-Custodial Wallet
    • Buy Cryptocurrencies
    • Sell Cryptocurrencies
  • Cwallet Tools
    • Cwallet Tip Box
      • What is Tip Code
      • How to Create a Tip Code
      • How to Use Tip Code
    • Swap
      • How to Swap
      • About Swap’s Fee
    • List Token
      • How to List Token
      • Listing&Delisting Details
      • Cost For Listing Token
    • Airdrop Arena - Airdrop Game
    • Giveaway
      • To Get Started - Create a Giveaway
      • How to Verify the User/Player/VIP Level Requirement on Your Website with Callback Verification
      • How to Verify Actions on Your Website with Callback Verification
      • How to Verify App Installs with Callback Verification
      • How to Verify Custom App Actions with Callback Verification
      • How to Verify Custom Reward From Your Website with Callback Verification
      • How to Create Free Mint NFT Rewards with Callback Verification
      • How to Build/Manage/Use Your Project Profile
      • How to Edit Your Giveaway
      • How/Where to Check My Reward
      • What is Provably Fair
      • How to Verify Fairness
    • Mobile Refills
      • How to Top Up My Phone via Cwallet
      • Mobile Top-Up Failed
    • Bulk Payment
      • How to Use Bulk Payment
    • Payment Button
      • How to Create and Manage Payment Button
    • Request
      • How to Create and Manage Request
  • Cwallet Loan
    • Cwallet Loan: How to Get Started
  • Simple Earn
  • Crypto Buy/Sell
    • How to Sell Crypto Faster
    • KYC Verification
    • Buy/sell FAQ
    • How to Become P2P Merchant
  • Cwallet Bots
    • Cwallet Bot on Telegram
      • To Get Started
      • How to Use Command on Telegram
      • Tip&Airdrop - Telegram
        • How to Send and Receive Tip on Telegram
        • How to Send and Receive Airdrop on Telegram
      • Lucky Box
        • Revolutionizing Telegram Payments: Unlocking the Untapped Potential of Lucky Box - Gift and Pay
      • DAO
        • How to Establish a DAO
        • How to Join a DAO Group
        • Check Invitation Link of a DAO
      • Subscription
        • How to Establish a Subscription
        • Check Invitation Link of a Subscription Group
        • How to Join a Subscription Group
      • Referral Program
        • How to Set Up Referral Program
        • How to Add User and Receive Referral Reward
      • Exclusive Bot on Telegram
        • How to Create Exclusive Bot on Telegram
        • How to Invite and Enable Exclusive Bot in Telegram Group
        • Why Cannot I Add Exclusive Bot to a Group
      • Group Announcement
    • Cwallet Bot on Twitter
      • Tip&Airdrop - Twitter
        • How to Send Tip on Twitter
        • How to Send and Receive Airdrops on Twitter
        • How to Check History and Details of Tip/Airdrop I Sent on Twitter
        • How to Check if the Twitter Airdrop is Valid
        • How to Receive Tip and Aidrop on Twitter
    • Cwallet Bot on Discord
      • To Get Started - Join Cwallet Server and Enable Bot
      • Commands on Discord
      • About Group Manger in a Server
      • DAO Role - Requires Asset Verification
        • How to Set Up DAO Roles That Require Asset Verification
        • How to Get DAO Roles That Require Asset Verification
      • Subscription Role
        • How to Set Up Roles for Content Subscription
        • How to Subscribe a Role
      • Referral Program
        • How to Set Up Referral Program
        • How to Receive Referral Reward
      • Tip&Airdrop
        • How to Send and Receive Tip on Discord
        • How to Send and Receive Airdrop on Discord
      • Exclusive Bot on Discord
        • How to Create and Invite an Exclusive Bot on Discord
  • Cwallet Market
    • What is A Crypto Marketplace? How Does It Work?
    • 💳Cozy Card
      • How to Create a Cozy Card?
  • FAQ
    • FAQ-About Cwallet Account
      • Why is my Social platform/ Email Already Linked?
      • Where is My Reward After Delinking a Platform
      • How to Avoid Crypto Scams
      • Why is my balance different from the blockchain
      • Where is My Reward Received from Cwallet Bot
    • FAQ-Deposit
      • Deposit With Wrong Information
      • Why Deposit Failed/Delayed
    • FAQ-Withdrawal
      • Why Withdrawal Failed/Delayed
      • How Long Will Your Withdrawal be Processed
      • Can I Cancel a Withdrawal
      • Withdraw With Wrong Information
      • How to Check Withdrawal Progress
      • How to Make a Cwallet Internal Transfer
      • Withdraw Fee
    • FAQ-Buy and Sell
      • What Tokens Can I Buy via MoonPay/Ramp
      • Why is My Card Being Declined
      • My Money was Deducted, But I Never Got Any Crypto in My Wallet. What Should I do
      • My KYC Documents aren’t Accepted; What Can I Do
      • What Data Does MoonPay/Ramp Obtain from Me
      • Is My Information Safe with MoonPay/Ramp
      • How to Check Transaction Record After Buying Crypto via MoonPay/Ramp
      • The Minimum Order Amount is Too High for Me; How Can I Reduce it
      • Why am I Being Asked to Complete Verification Again
      • How Much Do I Pay in Transaction Fees When Using MoonPay/Ramp
      • Can I Request a Refund
      • Is My Country Supported for MoonPay/Ramp Payments?
      • What are My Options if Card Payments Repeatedly Fail
      • I Got Less Than what I Bought; Is There a Problem
    • FAQ-List Token
      • Why Failed to Submit an Application
      • Didn't Receive Notification
    • FAQ-Swap
      • Why Cannot Swap a Token
      • What is Slippage Tolerance
    • FAQ-Twitter Bot
      • Why am I not Rewarded After Retweet
      • How to Identify an Invalid Airdrop
      • How to Cancel/Stop Tip&Airdrop
      • Where is Unclaimed Tip&Airdrop
    • FAQ-Telegram bot
      • Command Instructions for Telegram Bot
      • Why Failed to Send Tip/Airdrop
      • Why Cannot I Receive Tips&Airdrops
      • Where is Unclaimed Tip&Airdrop
      • How to Cancel/Stop Tip&Airdrop
      • What Can Group Owner Do on Cwallet
      • Who Has Access to Group Settings on Cwallet
    • FAQ-Giveaway
      • How to Check the Giveaway Record
      • What Kind of Draw Methods are Supported
      • Why I am Unable to Check Retweet Task
      • What Can I do If I Do Not Receive My Reward
      • How Do I Check If I'm Done with a Task
      • Why Does My Group/Channel not Listed in Telegram Task
      • What Happens If Fail to Meet the Goal of Goal-Triggered Giveaway?
      • If the Token Reward Have not Been Fully Auto-Distributed, When Will I Receive a Refund
      • Why is My Giveaway No Activated/ Invalid? And How to Activate it?
    • FAQ-Others
      • How to Check the Token Information
      • Where is Liquidity
  • Co-Marketing Resources
    • 🚀Accelerate Your Web3 Project
  • Policy
    • Privacy Policy
    • Cwallet Simple Earn Service Policy
    • Cwallet Loan Service Terms
    • Terms of Service
    • Anti-Robot Strategies
    • Anti-Money Laundering Policy
    • Terms of Conditions - Gift Card
  • Third-Party Licenses
    • Font Licence Acknowledgment
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On this page
  • The third platform has been linked:
  • I haven't linked it but why is this happening?
  • How should I do when the platform has already linked with another account
  • The Email has been linked:
  • I haven't linked this Email to another account. Why did it happen?
  • What should I do if the Email has been linked to another account?
  1. FAQ
  2. FAQ-About Cwallet Account

Why is my Social platform/ Email Already Linked?

Why is my Social platform/ Email Already Linked?

PreviousFAQ-About Cwallet AccountNextWhere is My Reward After Delinking a Platform

The third platform has been linked:

There is a possibility of encountering the following situation. Sometimes when you link with a social media account, you are prompted that it has already linked to another account as shown below.

I haven't linked it but why is this happening?

As soon as you receive rewards through Cwallet on a platform, you will automatically be enrolled in a Cwallet account associated with the platform. That is, Cwallet automatically establishes an account for you to store your rewards

How should I do when the platform has already linked with another account

If you would like to change the association, do not worry about it, what you need to do is log in to that account and unlink it first.

1. Log in to the Cwallet account links with this 3rd-party platform.

  • How to log in: Select “Continue with…” on the login page. For instance, log in by "Continue with Telegram" to log in with your Telegram account that has been linked with another account.

2. After successfully logging in, navigate to the Profile page and click on the platform icon in the upper left corner.

Under the My Social Platform header, select and click a platform to unlink the account.

In order to the account security, please verify your email address before cancelling authorization and connecting.

After unlinking, You will no longer be able to log into your existing Cwallet account through this platform. By re-logging into this platform, a new Cwallet account will be created.

✅ Now you can switch Cwallet account and link this platform account!

The Email has been linked:

If you encounter the situation that the email you want to link with the account but it shows up below:

I haven't linked this Email to another account. Why did it happen?

Cwallet is a flexible wallet. Whenever you log in to Cwallet via Email, an account linked to the Email will be created for you automatically to store your information.

What should I do if the Email has been linked to another account?

There are two methods for selecting when you meet this situation:

  1. Switch another Email to link your account, you can choose another email that is not authorized to Cwallet to link again;

  2. One-click to transfer assets of the account currently to the Email linking account. It's good for you to manage the account and assets.

How to One-click Transfer?

  1. A button shows on the "verify email" page when your email address has been linked. Click the button "One-click transfer."

  1. You can choose to transfer assets to the account of the linked email/ another Cwallet account. You can search for it on the search bar.

  2. Ensure the account ID and assets amount are correct before clicking the " Confirm."

  1. Enter the password. If you have never set the payment password before, have to set the password as step first.

✅ You can check the transfer record in the "To Account".

Only transfer the assets, the transaction record and the address have not to be affected.