> For the complete documentation index, see [llms.txt](https://docs.cwallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cwallet.com/security/password/payment-password/forgot-payment-password.md).

# Forgot Payment Password

If you have forgotten your payment password, you can follow these steps to recover it.

**Here is a guide on recovering a payment password:**

Security page link: <https://my.cwallet.com/settings/security>

Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.

<figure><img src="/files/qbcyVZ8BzB9RZq7uFEod" alt=""><figcaption></figcaption></figure>

On the profile page, click the '**Security**' option, and select '**Payment Password**'.

<figure><img src="/files/0OrGmluw4F6MCZh5i5OC" alt=""><figcaption></figcaption></figure>

Click '**Forgot password?**' button.

<figure><img src="/files/ZPs0VDaP1SUKJeEtyWAj" alt=""><figcaption></figcaption></figure>

Click '**Get Code**'. You will receive a verification code via your registered email address / Phone Number.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you have activated 2FA, you also need to enter the 2FA code.

<figure><img src="/files/7oxQaUHVXzTODoElzKsy" alt=""><figcaption></figcaption></figure>

Enter the code, enter and confirm your new payment password.

<figure><img src="/files/PBOAEfCtw8EBdH8E7y0N" alt=""><figcaption></figcaption></figure>

<mark style="color:green;">**⚠️ Important Note:**</mark> After changing your Payment Password, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account.