Forgot Payment Password

If you have forgotten your payment password, you can follow these steps to recover it.

Here is a guide on recovering a payment password:

Security page link: https://my.cwallet.com/settings/security

Navigate to the avatar photo in the upper right corner, and click the 'Settings' option.

On the profile page, click the 'Security' option, and select 'Payment Password'.

Click 'Forgot password?' button.

Click 'Get Code'. You will receive a verification code via your registered email address / Phone Number.

NOTE: If you have activated 2FA, you also need to enter the 2FA code.

Enter the code, enter and confirm your new payment password.

Important Note: After changing your Payment Password, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account.