# Forgot Payment Password

If you have forgotten your payment password, you can follow these steps to recover it.

**Here is a guide on recovering a payment password:**

Security page link: <https://my.cwallet.com/settings/security>

Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.

<figure><img src="/files/qbcyVZ8BzB9RZq7uFEod" alt=""><figcaption></figcaption></figure>

On the profile page, click the '**Security**' option, and select '**Payment Password**'.

<figure><img src="/files/0OrGmluw4F6MCZh5i5OC" alt=""><figcaption></figcaption></figure>

Click '**Forgot password?**' button.

<figure><img src="/files/ZPs0VDaP1SUKJeEtyWAj" alt=""><figcaption></figcaption></figure>

Click '**Get Code**'. You will receive a verification code via your registered email address / Phone Number.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you have activated 2FA, you also need to enter the 2FA code.

<figure><img src="/files/7oxQaUHVXzTODoElzKsy" alt=""><figcaption></figcaption></figure>

Enter the code, enter and confirm your new payment password.

<figure><img src="/files/PBOAEfCtw8EBdH8E7y0N" alt=""><figcaption></figcaption></figure>

<mark style="color:green;">**⚠️ Important Note:**</mark> After changing your Payment Password, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cwallet.com/security/password/payment-password/forgot-payment-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
