# Forgot Login Password

If you have forgotten your login password, you can follow these steps to recover it.

**Here is a guide on recovering a login password:**

### **On the Setting Page**

Login password page link: <https://my.cwallet.com/settings/security/login>

If you can log in, navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.

<figure><img src="/files/UXciprsbtUvtpDoPD5Eb" alt=""><figcaption></figcaption></figure>

On the profile page, click the '**Security**' option and select '**Login Password**'.

<figure><img src="/files/4wVDkvgCHstTuwQAF8X5" alt=""><figcaption></figcaption></figure>

Click '**Forgot password?**' button.

<figure><img src="/files/tn6ioMKwjA2g83SZRQOk" alt=""><figcaption></figcaption></figure>

Click '**Get Code**'. You will receive a verification code via your registered email address / Phone number.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you have activated 2FA, you also need to enter your 2FA code.

<figure><img src="/files/T9DBmmhHdeK5KCp6A6Vo" alt=""><figcaption></figcaption></figure>

After confirming the verification, enter and confirm your new login password.

<figure><img src="/files/JjkxoxOqFdbAmhH6Zir3" alt=""><figcaption></figcaption></figure>

### On the Login Page

If you can't log in, you can check the login page.

On the login page, enter your registered email address or phone number, and then click the '**Forgot password?**' button.

<figure><img src="/files/UuuKEQoxVX4DNsPx467Z" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/oUtAAokMMCMsXe5sDQUh" alt=""><figcaption></figcaption></figure>

The system will automatically send a verification code to your email address or phone number.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you haven’t received the code, please check your spam box, and make sure you have provided the correct email address.

<figure><img src="/files/MZSZrUpA5iargrnfyyM6" alt=""><figcaption></figcaption></figure>

Enter the code, enter and confirm your new login password.

<figure><img src="/files/AZTKDcSTCZB1MKaoNjvi" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/C2acq8G2GmnjeTF961Q2" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cwallet.com/security/password/login-password/forgot-login-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
