> For the complete documentation index, see [llms.txt](https://docs.cwallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cwallet.com/security/password/login-password/forgot-login-password.md).

# Forgot Login Password

If you have forgotten your login password, you can follow these steps to recover it.

**Here is a guide on recovering a login password:**

### **On the Setting Page**

Login password page link: <https://my.cwallet.com/settings/security/login>

If you can log in, navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.

<figure><img src="/files/UXciprsbtUvtpDoPD5Eb" alt=""><figcaption></figcaption></figure>

On the profile page, click the '**Security**' option and select '**Login Password**'.

<figure><img src="/files/4wVDkvgCHstTuwQAF8X5" alt=""><figcaption></figcaption></figure>

Click '**Forgot password?**' button.

<figure><img src="/files/tn6ioMKwjA2g83SZRQOk" alt=""><figcaption></figcaption></figure>

Click '**Get Code**'. You will receive a verification code via your registered email address / Phone number.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you have activated 2FA, you also need to enter your 2FA code.

<figure><img src="/files/T9DBmmhHdeK5KCp6A6Vo" alt=""><figcaption></figcaption></figure>

After confirming the verification, enter and confirm your new login password.

<figure><img src="/files/JjkxoxOqFdbAmhH6Zir3" alt=""><figcaption></figcaption></figure>

### On the Login Page

If you can't log in, you can check the login page.

On the login page, enter your registered email address or phone number, and then click the '**Forgot password?**' button.

<figure><img src="/files/UuuKEQoxVX4DNsPx467Z" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/oUtAAokMMCMsXe5sDQUh" alt=""><figcaption></figcaption></figure>

The system will automatically send a verification code to your email address or phone number.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you haven’t received the code, please check your spam box, and make sure you have provided the correct email address.

<figure><img src="/files/MZSZrUpA5iargrnfyyM6" alt=""><figcaption></figcaption></figure>

Enter the code, enter and confirm your new login password.

<figure><img src="/files/AZTKDcSTCZB1MKaoNjvi" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/C2acq8G2GmnjeTF961Q2" alt=""><figcaption></figcaption></figure>
