Forgot Login Password

If you have forgotten your login password, you can follow these steps to recover it.

Here is a guide on recovering a login password:

On the Setting Page

If you can login in, navigate to the avatar photo in the upper right corner, and click the 'Settings' option.

On the profile page, click the 'Security' option and select 'Login Password'.

Click 'Forgot password?' button.

Click 'Get Code'. You will receive a verification code via your registered email address / Phone number.

NOTE: If you have activated 2FA, you also need to enter your 2FA code.

After confirming the verification, enter and confirm your new login password.

On the Login Page

If you can't login, you can check the login page.

On the login page, enter your registered email address or phone number, and then click the 'Forgot password?' button.

The system will automatically send a verification code to your email address or phone number.

NOTE: If you haven’t received the code, please check your spam box, and make sure you have provided the correct email address.

Enter the code, enter and confirm your new login password.