> For the complete documentation index, see [llms.txt](https://docs.cwallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cwallet.com/security/2fa/how-to-recover-2fa.md).

# How to Recover 2FA

If you have lost your device or accidentally deleted the authenticator app, please follow the recovery method that matches your situation.

**Here is a guide on recovering your 2FA:**

Security page link: <https://my.cwallet.com/settings/security>

Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.

<figure><img src="/files/0r1vGA6RxonOx1juikBH" alt=""><figcaption></figcaption></figure>

On the profile page, click the '**Security**' option and select '**Google Two-Factor Authentication**'.

<figure><img src="/files/D4lWuZ3zEJm6cu6cKoO0" alt=""><figcaption></figcaption></figure>

Click the '**UNABLE TO VERIFY**' button to proceed to remove it.

<figure><img src="/files/8EbHWAHaVLXOzsLfdsEs" alt=""><figcaption></figcaption></figure>

It includes several verification steps, and the first step is to complete Cwallet enhanced KYC.

<figure><img src="/files/PILb8im8oribiNuYrsue" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6dy45DlUI2zu1Ayf3DLO" alt=""><figcaption></figcaption></figure>

After completing KYC, you need to receive an email verification code to verify your account ownership.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you have not received it, please double-check your email spam message.

<figure><img src="/files/4eaB7Z5TbPWPYShSBFpB" alt=""><figcaption></figcaption></figure>

For the security of your account, this step requires you to record a face comparison video. Please record and upload a video showing yourself loudly reading the numbers in English.

<figure><img src="/files/QaX5jDZMWwwWN8PnYMe0" alt=""><figcaption></figcaption></figure>

If you have deposited into Cwallet recently, you will be asked to record and upload a screen recording of the deposit orders, and the system will show you the details of the transactions you need to record.

<figure><img src="/files/3MdutNpIhAvHElOGMi69" alt=""><figcaption></figcaption></figure>

After you have completed all the steps, please wait. Our team will check your request as soon as possible.

<figure><img src="/files/x6b88KnWNsSiWZ3AR5GZ" alt=""><figcaption></figcaption></figure>

<mark style="color:green;">**⚠️ Important Note:**</mark> If your request has been approved, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account.