# How to Recover 2FA

If you have lost your device or accidentally deleted the authenticator app, please follow the recovery method that matches your situation.

**Here is a guide on recovering your 2FA:**

Security page link: <https://my.cwallet.com/settings/security>

Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.

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On the profile page, click the '**Security**' option and select '**Google Two-Factor Authentication**'.

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Click the '**UNABLE TO VERIFY**' button to proceed to remove it.

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It includes several verification steps, and the first step is to complete Cwallet enhanced KYC.

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After completing KYC, you need to receive an email verification code to verify your account ownership.

<mark style="color:green;">**⚠️ NOTE:**</mark> If you have not received it, please double-check your email spam message.

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For the security of your account, this step requires you to record a face comparison video. Please record and upload a video showing yourself loudly reading the numbers in English.

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If you have deposited into Cwallet recently, you will be asked to record and upload a screen recording of the deposit orders, and the system will show you the details of the transactions you need to record.

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After you have completed all the steps, please wait. Our team will check your request as soon as possible.

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<mark style="color:green;">**⚠️ Important Note:**</mark> If your request has been approved, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account.