# What is Cwallet? Your Gateway to a New Era of Crypto Finance. Cwallet is more than just a crypto wallet. It is your all-in-one digital finance hub. Cwallet combines the speed of Web 2.0 with the innovation of Web 3.0 to a comprehensive Web2.5 financial platform. We are more than just a place to transfer your assets, we are also a financial hub built for growth and convenience. We seamlessly integrate security, privacy, and convenience, laying the foundation for a transformative financial landscape. With Cwallet, you can securely hold, send, receive, swap, tip, and earn from over 60 blockchains and 1000+ cryptocurrencies — all within one powerful platform. **In short, Cwallet allows you to:** * Securely Deposit, Withdraw, and Swap a wide range of cryptocurrencies. * Easily Buy & Sell crypto using traditional Fiat Currencies. * Safely grow your holdings through our Earn, with a maximum APR of 10%, and Launchpool features. * Use crypto in the real world via our Cozy Card, Gift Cards, and Mobile Refills services. * Profit Potential and Smart Risk Control through the Futures feature, including Perpetual Futures, 1001x, Trend Trade, and Market Battle. **Ready to get started?** Create Your Cwallet Account in Minutes Now 👉 # Beginner Guide: Crypto Basic Your essential primer on the core concepts of cryptocurrency. In this section, we will cover the basic terms and ideas you need to know before you start a transaction or trading. Our goal is no jargon, just clear explanations. **Lesson 1:** [**What Is Cryptocurrency and How Does It Work?**](https://learn.cwallet.com/what-is-cryptocurrency-and-how-does-it-work/) \ **Lesson 2:** [**What Is Blockchain and How Does It Work?**](https://learn.cwallet.com/what-is-blockchain-and-how-does-it-work/) \ **Lesson 3:** [**What Is a Stablecoin? And Why It Matters in the Crypto World**](https://learn.cwallet.com/what-is-a-stablecoin-and-why-it-matters-in-the-crypto-world/) \ **Lesson 4:** [**Coins vs. Tokens: What’s the Difference?**](https://learn.cwallet.com/coins-vs-tokens-whats-the-difference/) \ **Lesson 5:** [**What Is a Crypto Wallet? How Does It Keep Your Digital Assets Safe?**](https://learn.cwallet.com/what-is-a-crypto-wallet-how-does-it-keep-your-digital-assets-safe/) \ **Lesson 6:** [**What Is DeFi? Beginner’s Introduction to Decentralized Finance**](https://learn.cwallet.com/what-is-defi-beginners-introduction-to-decentralized-finance/) # Official Links Stay Connected and Safe: Access Official Cwallet Resource Welcome to the Official Links section of Cwallet! Here, you can find all the verified resources and platforms associated with Cwallet, ensuring you have direct access to our services and updates. **Important Reminder:**\ Please be vigilant and ensure you only use the links provided on this page. Scammers often create fake websites and social media profiles to impersonate legitimate services. Always verify that you are on the official Cwallet site or authorized communication channels. Stay safe, and thank you for being a part of the Cwallet community! ## Cwallet **Social Links** **Official Website:** [cwallet.com](https://cwallet.com/)​ **​X/Twitter:** [https://x.com/CwalletOfficial ]() **Instagram:** **TikTok:** **YouTube:** **​Discord:** **Telegram Support Group**: **Telegram Multilingual Community:** **Telegram News Channel:** **Blog:** [blog.cwallet.com](http://blog.cwallet.com/) **LinkedIn:** **Facebook:** **Medium:** [https://cwallet.medium.com](https://cwallet.medium.com/) ## Cwallet Bots: **Telegram Bot:** [**https://t.me/Cwallet\_com\_Bot**](https://t.me/Cwallet_com_Bot) **/ @Cwallet\_com\_Bot** **Discord Bot:** CC BOT #0259 (Upgrading) **Twitter Bot:** @CwalletOfficial (Upgrading) ## Cwallet **Email Contacts:** **Official Support:** **Business Collaboration**: **Marketing Cooperation:** **Career (Resume Delivery):** ## Cwallet **Live Customer Service:** **Official Live Chat Support:** Access our online customer service through the Cwallet App or directly on our website for prompt assistance. # Understanding Your Wallet: Custodial vs. Non-Custodial The primary difference between cryptocurrency wallets lies in who controls the Private Keys.\ Understanding this distinction is vital to managing your security and asset control. * **Custodial Wallet:** We handle the security for you. This is like a bank for your crypto. A third party, like a crypto exchange, holds and manages your private keys for you. This is convenient, as you don’t have to worry about managing complex security. * **Non-Custodial Wallet:** You hold the private keys. This is how you take full control. You are the only person who holds and controls your private key. You have complete control and responsibility for your assets. **Where does Cwallet stand?** Cwallet operates as a custodial wallet. Our team is utilizing advanced technology and institutional-grade security protocols to protect your account and assets safely. This model allows us to seamlessly provide advanced financial services, such as Simple Earn, Cozy Card, and crypto Buy & Sell. Furthermore, we ensure your peace of mind with 24/7 live customer support available to quickly resolve any issues. **Ready to get started?** Begin Your Secure Crypto Journey Today 👉 # What is Cwallet Account? Your Cwallet Identity Upon registration, you are assigned a permanent Cwallet ID. This ID number can't be changed by anyone, and this ID serves as your sole identifier within our system, ensuring that all your activity and assets are correctly linked to you. With your Cwallet ID, it powers your experience. You can manage your assets, access all our financial products, track transactions, and configure your security settings. Your Cwallet ID enables instant and fee-free internal transfers between any Cwallet users. No waiting, no gas fees, just seamless peer-to-peer connection.
# How to Create an Account? Setting up your Cwallet account is fast and straightforward, requiring only a few minutes. To begin your journey, you will need either a valid email address, a phone number, or any social media accounts that we support. ### **Email/Phone Number** If you choose the email or phone number to create a Cwallet account, you will need to receive an OTP to complete the sign-up process.
And, if you can't receive the OTP from your phone number, you can kindly choose to verify it via your Telegram account. ⚠️ **Critical Reminder:** The mobile number used by the Telegram account must be the same as the mobile number you are trying to sign up for the Cwallet account now, and your Telegram account must be in a logged-in state.
### **Social Platform** If you choose a social media account to create a Cwallet account, you just need to authorize/confirm it from the social media platform. **⚠️ Note:** One social media account can only create one Cwallet account.
⚠️ **Important Note:** If you have used the Cwallet Telegram Bot before, like receiving tips, airdrops, or other functions, then the system has already created an account for you. The most important step is to set a login password, which should be between 8 and 20 characters.
You are almost done with all the steps now. If you are invited by your friend, you can use their invite code. It will bring unexpected rewards, but it is an optional part. You can just skip it and start your Cwallet trip immediately.
# How to Log In / Switch Accounts Accessing your account is designed to be seamless yet highly secure. You can log in using your registered Email, Phone number, or linked Social Media account. Still did not create an account, sign-up now: [How to Create an Account?](/account/how-to-create-an-account) ### **Log in** #### **Email/Phone Number** If you use an Email or Phone Number to log in, you will be asked to enter the login password.
#### **Social Platform** If you choose a social media account to log in, you just need to authorize/confirm it from the social media platform for the first time.
⚠️ **Important Note:** If you use a new device to log into your Cwallet account, then you will be asked to authorise existing logins.
At this time, you can check your Cwallet App, you will receive a pop-up notification, and you need to click the '**Authorise**' button to complete your log in process.
If it is inconvenient for you to use your old device to authorize, you can also choose to authorize it by receiving an email verification code.
### **Switch Accounts** If you have multiple accounts, this is an easy way to manage your accounts. You do not need to log in or log out every time; just a simple click, and then you can access your accounts. Navigate to the avatar photo in the upper right corner, you will see the '**Add Wallet**' option, click it, and log in to your other Cwallet accounts.
After you have logged into your other Cwallet accounts, you will see an account list below the '**Switch Wallet**' option. When you want to use another Cwallet account, just click it.
When you no longer use one of the Cwallet accounts, check the avatar photo in the upper right corner, and click the '**Settings**' option.
On this page, you can click the '**Switch Wallet**' option, then you will see that you can remove accounts that have been added.
⚠️ **NOTE:** You can add your account back to the switch list after removing it, and removing an account does not mean deleting it. # Identity Verification (KYC) KYC (Know Your Customer) is a standard identity verification process designed to safeguard your assets and ensure compliance with global financial regulations. By verifying your identity, you help us create a secure environment free from fraud, money laundering, and illicit activities. ### **Is KYC mandatory?** No. Access to basic features is open to everyone. You are not required to complete KYC to access Cwallet's core services, such as depositing, storing, and transferring cryptocurrencies. ### **Why was I asked to do KYC?** However, KYC is strictly required for advanced features. To comply with legal and risk management protocols, you must verify your identity to unlock the following services: * **Financial Services:** Use the Buy & Sell feature for the first time * **Card Services:** Apply for a Cozy Card * **Recovery Services:** Submit a support ticket for certain issues * **High-Risk Activities:** Trigger our risk management system (e.g., due to activities related to AML regulations, high-risk behavior, etc.) ### **What documents can be uploaded for KYC?** We accept several types of valid government-issued photo IDs for KYC verification. These include: * National ID Card * Passport * Driver's License **Document Submission Rules:** * **Validity:** The document must not have expired. * **Clarity:** The photo and text must be clear and legible. Avoid glare or reflections. * **Completeness:** All four corners of the document must be visible within the frame. Do not crop the image. * **Originality:** Upload original photos. Screenshots, photocopies, or edited images will be rejected. # How to Complete KYC We highly recommend completing KYC to better safeguard your assets. **Here is a guide on completing KYC verification:** KYC page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Verification**', and then click the '**Verify**' button.
On this verification page, you need to complete all the information (except for the optional part), and then submit it. **⚠️ NOTE:** The hand-held ID photo requires you to hold your ID card with your face.
KYC has 2 steps. The second step will require you to record a short video to prove you are a real person. You will see 4 numbers displayed on the screen, and you need to record a video of your face while reading these numbers aloud in English, and then submit it. **⚠️ NOTE:** Please speak clearly and ensure your face is fully visible within the frame (no masks or sunglasses).
# KYC Uniqueness Policy Please be advised that under our strict compliance policy, one set of KYC (Identity Verification) information can only be valid for a single account. If you maintain multiple Cwallet accounts and trigger KYC requirements across them, you must adhere to the following protocol: 1. **Select a primary account as your main profile moving forward and Contact Cwallet Official Support.** Once a primary account is selected and linked to your identity, this selection cannot be modified for a period of 30 days. * **Live Chat Support:** Contact [Live Support](https://cwallet.com/support) for real-time help. * **Email:** Send your inquiry to 2. **Consolidate your funds.** Transfer any remaining balances from your secondary accounts into your chosen primary account to manage your assets before the verification process is finalized. Our team will assist you in finalizing or retaining the KYC verification status, specifically for your designated Primary Account. If any secondary account has already been verified, its KYC status will be cancelled or revoked immediately upon the consolidation of your identity to the Primary Account. # How to Delete an Account We are sorry to see you go, but we respect your decision if you wish to close your account. First, we want to let you know. This deletion feature is currently available on Cwallet App only. You cannot perform this action via the Web version. If you are using the web version, please log in to Cwallet App on your mobile device to proceed. **Before You Proceed:** We strongly advise that you need to withdraw all remaining assets to an external wallet. Please ensure your balance is zero. And you also need to check all features, such as Earn or other investment products, to make sure there is no other balance. If you have funds in these features, you must first redeem or transfer them back to your Cwallet balance, and then you can withdraw the total amount into an external wallet. **Any funds left in any part of your account after the final deletion occurs will be permanently lost and cannot be recovered.** Navigate to your account profile page, and click your avatar photo to the account '**settings**' page.
Scroll down on this page, and you will see the '**Delete account**' option.
Once you submit the deletion request on the App, your account is not deleted immediately. Instead, it enters a **30-Day Safety Net**: * If you change your mind, simply log in to your account within 30 days. This action will automatically cancel your deletion request and fully restore your account access. While this chapter may be closing, please know that Cwallet will always be here to welcome you back, should you decide to return and start a new crypto journey with us in the future. # How does Cwallet Ensure Account Security? Cwallet employs a multi-layered defense system to protect your funds and data from unauthorized access. Our institutional-grade security framework includes risk control systems and continuous monitoring. We also provide you with a full suite of personal tools, detailed below, to build your own robust security perimeter. # Password Cwallet utilizes two distinct types of passwords to maximize security: * **Login Password:** This opens the front door. It lets you view your portfolio and settings. * **Payment Password:** This unlocks the vault. It is one of the most important lines of defense required for any money to leave your wallet. Managing these correctly is your first step in protecting your account. # Login Password # How to Set a Login Password If you created your account using a social media account (Telegram/Discord, etc.) via Cwallet bot. This registration method differs from registering via email and phone number, where the system forces users to set a login password. An account created using Cwallet bot will not immediately require users to set a login password. **Here is a guide on setting a login password:** Login password page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Login Password**'.
Enter your desired password and confirm it.
**⚠️ NOTE:** Your password must be at least 8 characters. We recommend that your password include uppercase and lowercase letters, numbers, and symbols to enhance its security. # How to Reset Login Password Regularly updating your password is good security practice. You can use this option if you know your current password but wish to update it for security. **Here is a guide on resetting a login password:** Login password page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Login Password**'.
Enter your old password first, and then enter and confirm your new login password.
# Forgot Login Password If you have forgotten your login password, you can follow these steps to recover it. **Here is a guide on recovering a login password:** ### **On the Setting Page** Login password page link: If you can log in, navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Login Password**'.
Click '**Forgot password?**' button.
Click '**Get Code**'. You will receive a verification code via your registered email address / Phone number. **⚠️ NOTE:** If you have activated 2FA, you also need to enter your 2FA code.
After confirming the verification, enter and confirm your new login password.
### On the Login Page If you can't log in, you can check the login page. On the login page, enter your registered email address or phone number, and then click the '**Forgot password?**' button.
The system will automatically send a verification code to your email address or phone number. **⚠️ NOTE:** If you haven’t received the code, please check your spam box, and make sure you have provided the correct email address.
Enter the code, enter and confirm your new login password.
# Payment Password # How to Set Payment Password The Payment Password is your final line of defense before funds leave your wallet. You must set this up before making any withdrawals or transfers. **Prerequisite:** To ensure you can receive security alerts and recover your password if needed. You must bind a valid email address to your Cwallet account before setting a Payment Password (If your account is already linked to an email, you can proceed directly). Check this tutorial website to bind an email address: [How to Connect Email Address](/security/social-account-linking/email-address/how-to-connect-email-address) **Here is a guide on setting a payment password:** Payment password page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Payment Password**'.
Enter a unique 6-digit PIN and confirm it.
**⚠️ NOTE:** We recommend that you do not use overly simple payment passwords (e.g., 123456) or your birthday. # How to Reset Payment Password You can use this option if you know your current password but wish to update it for security. **Here is a guide on resetting a payment password:** Payment password page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Payment Password**'.
Enter your old password first, and then enter and confirm your new payment password.
**⚠️ Important Note:** After changing your Payment Password, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account. # Forgot Payment Password If you have forgotten your payment password, you can follow these steps to recover it. **Here is a guide on recovering a payment password:** Security page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option, and select '**Payment Password**'.
Click '**Forgot password?**' button.
Click '**Get Code**'. You will receive a verification code via your registered email address / Phone Number. **⚠️ NOTE:** If you have activated 2FA, you also need to enter the 2FA code.
Enter the code, enter and confirm your new payment password.
**⚠️ Important Note:** After changing your Payment Password, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account. # 2FA Two-Factor Authentication (2FA) adds a critical extra layer of security to your financial operations.\ Cwallet utilizes 2FA specifically to safeguard your assets during sensitive actions. It acts as a final checkpoint for outgoing transactions (such as withdrawals and transfers) and critical security setting changes. This ensures that even if someone gains access to your account, they cannot move your funds without this dynamic verification code. We highly recommend enabling two-factor authentication (2FA) as it increases the security of your account. And, it is recommended to keep the 2FA backup key in a safe place in case of recovery. # How to Enable 2FA To activate this essential security feature, you will need an authenticator app (Google Authenticator) installed on your mobile device. **Here is a guide on enabling your 2FA:** Security page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Google Two-Factor Authentication**'.
Install an Authenticator from some popular options listed here. After you install it, click the '**Start**' button.
For your protection, our system requires email verification before allowing you to view the 2FA setup key.
Scan the QR code, or copy and enter the 16-bit setup key to Google Authenticator, and verify your 2FA code to complete the activation process.
**⚠️ Note**: We suggest you save the 16-bit setup key. If you accidentally lose your 2FA in the future, you can retrieve it through the 16-bit setup key. # How to Change/Disable 2FA If you are changing devices or wish to temporarily disable 2FA, you must do so while you still have access to your current authenticator. **Here is a guide on changing/disabling your 2FA:** Security page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Google Two-Factor Authentication**'.
You will be required to enter your current 2FA code to authorize this removal.
Once verified, the 2FA protection will be removed, and if you want, you can kindly set a new 2FA. **⚠️ Important Note:** After removing your 2FA, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account.
# How to Recover 2FA If you have lost your device or accidentally deleted the authenticator app, please follow the recovery method that matches your situation. **Here is a guide on recovering your 2FA:** Security page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Google Two-Factor Authentication**'.
Click the '**UNABLE TO VERIFY**' button to proceed to remove it.
It includes several verification steps, and the first step is to complete Cwallet enhanced KYC.
After completing KYC, you need to receive an email verification code to verify your account ownership. **⚠️ NOTE:** If you have not received it, please double-check your email spam message.
For the security of your account, this step requires you to record a face comparison video. Please record and upload a video showing yourself loudly reading the numbers in English.
If you have deposited into Cwallet recently, you will be asked to record and upload a screen recording of the deposit orders, and the system will show you the details of the transactions you need to record.
After you have completed all the steps, please wait. Our team will check your request as soon as possible.
**⚠️ Important Note:** If your request has been approved, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account. # PassKey PassKey revolutionizes how you secure your account by replacing traditional passwords with your device's biometric authentication. Instead of manually typing a Payment Password, you can authorize transactions and logins instantly using Face ID, Touch ID, or your device’s PIN. It’s not just faster, it’s phishing-resistant, as your biological key can’t be stolen as a password can. # How to Enable PassKey Setting up PassKey allows for one-tap approvals for your transfers and withdrawals. **Here is a guide on enabling your PassKey:** PassKey page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the 'Security' option and select '**PassKey**'.
Click the '**Add a PassKey**' button, and follow the system guide to complete the passkey setting. **⚠️ NOTE:** For security purposes, you will be asked to enter your current Payment Password and 2FA (if you have enabled it) to prove you are the account owner.
Follow the system prompt to scan your Face ID or Fingerprint (Touch ID) to create your unique PassKey.
Once confirmed, PassKey is active and can be used immediately.
# How to Disable PassKey If you wish to revert to using a traditional password, you can disable PassKey at any time. **Here is a guide on disabling your PassKey:** PassKey page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**PassKey**'.
Tap the '**Revoke**' button.
Follow the system prompt to scan your Face ID or Fingerprint (Touch ID) to revoke your PassKey. **⚠️ NOTE:** If you have lost your PassKey, you can click the '**Cancel**' button and the system will guide you.
Click the '**PassKey is not Available**' button.
And, you will be required to verify your identity via Payment Password and 2FA (if you have enabled it) to confirm this process.
# App Lock App Lock serves as a privacy shield for your Cwallet application on your local device. It enhances your security by automatically locking the screen when the app is closed or runs in the background. This ensures that even if you leave your phone unlocked or lend it to someone, they cannot open Cwallet to view your balance or activity without your PIN or Biometric authentication. **NOTE:** This function is only available on the Cwallet App. # How to Enable App Lock You can customize how and when your app locks to suit your usage habits. **Here is a guide on enabling your App Lock:** Navigate to your account profile page, and click your avatar photo on the account setting page.
Scroll down on this page, and you will see the '**App Lock**' option.
Switch this button to activate the '**App Lock**' function.
After activating '**App Lock**', you can set a lock time that you like.
Once everything is set up, when you exit and re-enter Cwallet, you'll find that app lock is now fully enabled.
# How to Disable App Lock If you find the extra lock screen unnecessary for your environment, you can turn it off. **Here is a guide on disabling your App Lock:** Navigate to your account profile page, and click your avatar photo on the account settings page.
Scroll down on this page, and you will see the '**App Lock**' option.
Switch this button and verify your Touch ID or Face ID to disable the '**App Lock**' function.
After verifying completely, your App Lock function will be deactivated successfully.
# Social Account Linking Linking your email, phone, and social media accounts is essential for account security and flexible login options. This section guides you through managing these connections. # Email Address # How to Connect Email Address Binding a valid email address is a mandatory requirement for all Cwallet users. It serves as your primary channel for security verification and account recovery. You cannot remove your email address once bound, but you can change it. **Here is a guide on connecting to your email address:** Email page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Email**'.
**⚠️ Special Requirement for Telegram Users:** If you originally created your Cwallet account using Telegram, an additional verification step is required.
Enter your desired email address and click the '**Get Code**' button.
Enter the verification code, and now your email address has been bound successfully.
# How to Change Email Address To update your registered email address, you must prove ownership of your current email account, which means you must have access to your current email inbox to receive a verification code. **Here is a guide on changing your email address:** Email page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Email**'.
Enter your new email address and click the '**Get Code**' button.
To ensure your account safety, click the '**Get Code**' button and enter the verification code sent to your old email.
Once completed, your new email address will be successfully updated. **⚠️ Critical Warning:** If you have lost access to your current email address and cannot receive the verification code, you will not be able to change your email. For security reasons, the system requires verification from the original source to prevent unauthorized account takeovers. # Phone Number # How to Connect Phone Number Linking a phone number adds an extra login method. If you are experiencing issues receiving SMS verification codes during the binding process, you can use Telegram as an alternative verification channel. **Here is a guide on connecting to your phone number:** Mobile phone number page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Mobile**'.
Enter your phone number and click the '**Get Code**' button.
We highly recommend using Telegram to receive the verification code, as it is more stable. **⚠️ ****Critical Reminder:** You did not create a Cwallet account using the Telegram account you are trying to link, and your Telegram account must be in a logged-in state.
If you still want to use SMS to receive the verification code, you need to click the '**other options**' button.
Click the '**send code**' button, and you will receive the code from your SMS or Telegram account. Once it has been confirmed, your phone number has been bound successfully. # How to Change Phone Number Similar to email, changing your phone number requires verification from the old number. **Here is a guide on changing your phone number:** Mobile phone number page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Mobile**'.
Similar to binding a mobile phone number, we highly recommend using Telegram to receive the verification code, as it is more stable.
If you insist on using SMS to receive the verification code, you need to click the '**other options**' button.
Click the '**send code**' button, and you will receive the code from your SMS or Telegram account. Once it has been confirmed, your phone number has been changed successfully. # Social Media # How to Connect Social Media You can link third-party accounts (such as Twitter, Discord, or Telegram) for one-click logins. Please note, a social media account can only be linked to one Cwallet account. You cannot use the same social ID for multiple wallets. **Here is a guide on connecting your social media:** Profile page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Profile**' option, and you can choose which social media platform you want to link.
You must have Two-Factor Authentication (2FA) enabled on your Cwallet account before you can link any social media accounts. Check this tutorial website to enable 2FA:
Choose a social media platform that you want to link with your Cwallet account, and enter the 2FA code.
You will be asked to authorize/confirm it from the social media platform you have chosen.
After confirming, your social media account will be bound successfully.
**⚠️ 24-Hour Security Lock (Telegram Specific):** Please be aware that binding a new Telegram account is considered a high-security action. Once you successfully bind a Telegram account, a 24-hour security monitoring period will be activated immediately. During this time, all sending transactions and sensitive asset operations will be temporarily disabled to protect your funds and account.
# How to Disconnect Social Media If you no longer wish to connect your Cwallet account to a social media account, you can disconnect it at any time. **Here is a guide on disconnecting your social media:** Profile page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Profile**' option, and you can choose which social media platform you want to disconnect from.
Choose the social platform you want to disconnect from, and confirm it with your 2FA code.
After confirming, your social media account will be disconnected successfully.
# Device Management Device Management is a proactive security feature that gives you full visibility and control over your account access. It allows you to monitor all devices currently logged in to your Cwallet account and remotely terminate any sessions that look suspicious or are no longer in use. # How to Check and Revoke a Device If you notice a device you do not recognize, or if you have lost a device (e.g., a lost phone), you should revoke its access immediately. **Here is a guide on checking and revoking a device:** Device management page link: Navigate to the avatar photo in the upper right corner, and click the '**Settings**' option.
On the profile page, click the '**Security**' option and select '**Device Management**'.
Check the list of active devices. Compare the location and last login time with your own activity.
Locate the suspicious or old device and click the '**Revoke**' button next to it, and then confirm the revoke process.
After confirming, the device will be logged out immediately. If that device wants to log in again, the login password or verification code will be required.
**⚠️ Security Advice:** If you find a device you do not recognize (e.g., a login from a foreign country you haven't visited), simply revoking it is not enough. The better way is you need to change your login password immediately to prevent the intruder from logging back in. # How to Identify Phishing Threats and Avoid Common Scams Cybercriminals constantly seek new vulnerabilities. Given Cwallet's nature as a centralized platform, scammers may attempt to impersonate official administrators, support staff, or even build fake Cwallet websites. Their goal is always the same: to gain access to users' assets. ## **What are Spoofing and Phishing?** Spoofing and phishing are fraudulent techniques where criminals impersonate a legitimate source to deceive you. This is typically done via email, Telegram, Discord, or text message. They will attempt to direct you to a "phishing" website that mimics the real Cwallet, or send you malicious links. If you interact with these links or websites, your funds are at critical risk. These techniques operate in two primary ways: 1. **Information Theft:** Tricking users into revealing sensitive information. This includes their email address, one-time passwords (OTP)/verification codes, login password, payment password, and even 2FA. Providing this information can grant scammers direct access to users' digital assets. 2. **Deception & Impersonation:** Posing as official sources on Telegram, Discord, and other social platforms. They exploit users' trust in the Cwallet brand to convince users to voluntarily transfer their assets, often under the guise of "fixing an issue". Both tactics rely on psychological manipulation. Therefore, teaching users to identify scammers became one of the most important lessons. Understanding and recognizing these scams is the most crucial step in keeping your information and assets secure. ## **Types of Cryptocurrency Scams** ### **Scenario 1: Impersonating Cwallet Official Staff.** This involves scammers posing as "Cwallet customer support" or "Admins" to contact users via social media such as Telegram, Discord, or others. A common tactic is to use a username that is nearly identical to, or a subtle misspelling of, an official Cwallet staff member's name. * **How to Prevent:** Do not share your personal details, especially passwords, verification codes, or 2FA. * **Crucial Rule:** Cwallet official staff or group mods will NEVER send users a direct message (DM) first. * **Solution:** Verify any Cwallet official staff member using our official verification tool here:
### **Scenario 2: Fake Cwallet Website or Phishing DApp Links with Fake Cwallet Official Staff.** Scammers always impersonate Cwallet official staff and send users direct messages (DM) with Fake Cwallet websites or malicious DApp links. Both are designed to steal users' passwords, 2FA, and more. * **How to Prevent:** Do not click any suspicious link. NEVER share your security information. And we also strongly advise against connecting your Cwallet to any suspicious or unverified DApp links. * **Critical Reminder:** Cwallet official staff will NEVER ask for users' password, 2FA. * **Solution:** Always double-check the website URL, and bookmark the official Cwallet website here:
### **Scenario 3: Malicious Google sheet with Fake Cwallet Official Staff.** Scammers pose as Cwallet official support and send users a Google sheet link, claiming it's for "support" or "refund". This form will then ask for users' passwords, verification codes, or other sensitive data. * **How to Prevent:** Cwallet will NEVER use a Google sheet to collect users' sensitive information or resolve support issues. Cwallet will NEVER ask for users' sensitive information, like passwords, 2FA, and more. * **Solution:** If you need help, use only Cwallet official channels here: * Live support: * Official staff: * Official support email:
### **Scenario 4: Fake Cwallet Bots, Groups, or Social Media.** Scammers create fake Cwallet bots, groups, and social media accounts to gain users' trust. The fake bot might ask for users' sensitive information, while a fake group and social media account are used to attract more users with the name of Cwallet, so that they can execute widespread scams. * **How to Prevent:** Avoid searching for Cwallet groups, accounts, or bots directly on social media. These platforms are filled with fake accounts designed to impersonate our brand. * On platforms like Twitter (X), our official account will be verified. * On platforms like Telegram, there is no official verification system. Scammers can easily copy our name, logo, and may even add fake "verified" emojis to their names to trick you. * **Solution:** Check Cwallet official links here:
### **Scenario 5: Fake Cwallet iOS App** It is very important to note that on the Apple App Store, the official Cwallet application is currently branded as CozyWallet.Scammers exploit this distinction. They may publish fake apps named "Cwallet" to mimic our Web and Android branding, hoping to deceive users who search directly for the name "Cwallet" on the Apple App Store. * **How to Prevent:** Do not rely on App Store search results alone. To be safe, only download the app by clicking the official download buttons on the Cwallet website. * **Solution:** Use the direct, verified download links below:edia. These platforms are filled with fake accounts designed to impersonate our brand. * Cwallet Android App: * Cwallet iOS App (CozyWallet):
### **Scenario 6: P2P Crypto Scam** A common P2P crypto scam involves a counterparty who fails to transfer the agreed-upon fiat currency or crypto after you have sent your payment. In fact, to mitigate this risk, Cwallet does not officially support or endorse direct P2P transactions between users. Cwallet cannot prevent users' private actions, but please be aware that even if the other party claims to be a Cwallet user, Cwallet provides no security guarantees or asset recovery for private trades that occur outside our official platform. * **How to Prevent:** We strongly advise Cwallet users not to conduct P2P transactions outside the platform. If you need to buy or sell crypto, please do so on the verified platform. * **Solution:** For secure transactions, please use the official Cwallet Buy & Sell function here:
## Your Security is a Shared Responsibility Cwallet is committed to keeping your funds safe, but online security works best when we share responsibility together. If you receive a suspicious message, spot a fake website, or encounter a potential scam: 1. Stop immediately. Do not click any links, provide personal information, or reply. 2. Report it promptly. Contact Cwallet official staff with screenshots or URLs right away. **Always be skeptical, and always verify. When in doubt, ask us — we’re here to help.** **You can help us maintain a secure Cwallet ecosystem for all users.** # What are Deposit, Withdrawal, and Internal Transaction? Think of Cwallet as your financial hub. To manage your assets, you need to understand how funds move in and out of this hub compared to how they move within it. #### **Deposit vs. Withdrawal:** These two actions connect your Cwallet account to the outside world (external wallet, exchanges, or other platforms). * **Deposit:** This is the process of receiving assets from an external source into Cwallet. * **Withdrawal:** This is the process of sending assets from Cwallet to an external destination. #### **Internal Transaction:** Internal transactions allow you to send funds to any other Cwallet user with: * **Zero Fees:** We charge absolutely nothing for internal transfers. * **Instantly:** No block confirmations, no waiting. The funds arrive the moment you confirm. * **No 'Chain' Anxiety:** Forget about choosing networks. For internal transfers, networks don't matter, you just need to pick the correct cryptocurrency. #### **The Critical Difference Between Deposit, Withdrawal, and Internal Transaction:** While all of them involve moving funds, deposit/withdrawal operations differ from internal transactions. * **On-Chain (Deposit & Withdrawals):** These transactions interact directly with the blockchain. Because they occur 'on-chain,' they require network confirmations, and they incur gas fees, and demand strict attention to network (chain) selection. * **Off-Chain (Internal Transactions):** This kind of transaction happens exclusively within the Cwallet ecosystem. Because they settle on our internal system, they are instant, fee-free. And chain-independent. # Cwallet Internal Transaction Internal transactions allow you to send funds to any other Cwallet user with zero fees, instantly, and no 'Chain' anxiety. # How to Make Internal Transactions in Cwallet? You can send funds using the recipient's Cwallet ID, or Cwallet Address. **Here is a guide on making internal transactions:** Navigate to '**Send**' and select crypto.
Enter the amount and the recipient's Cwallet ID or address. You can see the internal transaction is fee-free.
You can also check the recipient's nickname here to ensure you have put the correct Cwallet ID or address. After checking, click the 'Send' button and confirm it.
The last step, 60-Second Safety Net. You have 60s to check all the information. If all information is correct, click the 'Send' button.
**⚠️**** ****Important Note:** The 60-Second Safety Net. We offer a 60-second grace period on all withdrawals/transfers to check if you entered the wrong ID/address or amount, engineered to prevent costly mistakes. To give you a final chance to review and cancel the transaction before the funds are permanently transferred. # Deposit This is the process of receiving assets from an external source into Cwallet. # How to Deposit Crypto to Cwallet You can send funds from an external platform to your Cwallet account. **Here is a guide on depositing crypto to Cwallet:** Navigate to '**Receive**' and select crypto and network
Copy the '**Receive Address**' to your external platform, or scan the **QR code** using your external wallet.
You can also click the '**Share**' button to share the QR code and save it.
**⚠️**** ****Important Note:** Ensure the network you select on Cwallet matches the network you use for withdrawal on the other platform. Mismatched networks may result in permanent loss of funds. # How to Deposit Memo/Tag Tokens Some blockchains (like XRP, EOS, XLM, or TON) use a single address for all users and rely on a Memo/Tag to route funds to the correct individual. This means that when depositing memo/tag tokens, you must use the memo/tag. **Here is a guide on depositing memo/tag token:** Navigate to '**Receive**' and select crypto and network
The system will inform you about the memo/tag requirement.
Copy the '**Receive Address**' to your external platform, and also copy the '**Memo/Tag**'.
**⚠️ Important Note:** Sending memo tokens without the Memo/Tag may result in permanent loss of funds. # How to Deposit via Lightning Network The Lightning Network offers blazing-fast transactions, but it works differently from standard chains. **Here is a guide on depositing via the lightning network:** Navigate to '**Receive**' and select crypto and network
Enter the deposit amount (Range: 10\~1,000,000), tap '**Confirm**' to obtain your unique deposit address/invoice. **⚠️ Note**: Because you have previously entered an amount, you must deposit that amount.
You can copy the address/invoice, scan the QR code, or you can also click the download icon to save the QR code.
# How to Change Deposit Address For privacy-conscious users, you can refresh your deposit address. **Here is a guide on changing the deposit address:** Navigate to '**Receive**' and select the crypto and network that you want to change the receive address.
Click the refresh icon on the page to confirm and generate a new address.
**⚠️ Note:** Changing your address does not invalidate the old one. Funds sent to your previous addresses will still safely arrive in your account, but you cannot revert the interface to display the old address again. # Withdraw This is the process of sending assets from Cwallet to an external destination. # How to Withdraw Crypto You can move funds to an external wallet or exchange from Cwallet. **Here is a guide on withdrawing crypto:** Navigate to '**Send**' and select crypto and network.
Enter the amount and the recipient's address. **About network fees:** The gas fee will fluctuate with the fluctuations of blockchain.
You can also click the '**Add fee to amount**' to see how much you need to pay in total.
You can also check all the information here to ensure you have put the correct address and amount. After checking, click the '**Send**' button and confirm it.
The last step, 60-Second Safety Net. You have 60s to check all the information. If all information is correct, click the '**Send**' button.
**⚠️ Important Note:** The 60-Second Safety Net. We offer a 60-second grace period on all withdrawals/transfers to check if you entered the wrong address or amount, engineered to prevent costly mistakes. To give you a final chance to review and cancel the transaction before the funds are permanently transferred. # How to Withdraw Memo/Tag Tokens Some blockchains (like XRP, EOS, XLM, or TON) use a single address for all users and rely on a Memo/Tag to route funds to the correct individual. This means that when depositing memo/tag tokens, you must use the memo/tag. * **To a Centralized Exchange/Wallet:** You almost always need to enter a Memo/Tag provided by the receiving exchange. Without it, they cannot credit your account. * **To a Decentralized Wallet (Non-Custodial):** Usually, a Memo is not required. You can leave it blank. **Here is a guide on withdrawing memo tokens:** Navigate to '**Send**' and select crypto and network.
Enter the amount, recipient's address, and recipient's memo/tag (if you send it to a Centralized Exchange/Wallet). **⚠️ NOTE:** Entering a wrong address or memo/tag will result in permanent loss of funds.
You can also check all the information here to ensure you have put the correct address, amount, and memo/tag. After checking, click the '**send**' button and confirm it.
The last step, 60-Second Safety Net. You have 60s to check all the information. If all information is correct, click the '**Send**' button.
**⚠️ Important Note:** The 60-Second Safety Net. We offer a 60-second grace period on all withdrawals/transfers to check if you entered the wrong address or amount, engineered to prevent costly mistakes. To give you a final chance to review and cancel the transaction before the funds are permanently transferred. # How to Withdraw via Lightning Network Withdrawing via Lightning Network, simply paste a valid Lightning Invoice provided by the recipient. The system will automatically detect the amount and destination. **Here is a guide on withdrawing via the lightning network:** Navigate to '**Send**' and select crypto and network.
Enter the invoice/address, and the system will automatically detect the amount and destination. **⚠️ NOTE:** The withdrawal amount must be greater than the gas fee.
You can also check all the information here to ensure you have put the correct invoice, and you also need to make sure the amount is correct. After checking, click the '**Send**' button and confirm it.
# How to Use the Address Book to Withdraw The address book feature allows users to add and store any number of crypto addresses, making it easier and safer to send crypto to those crypto addresses you know and trust. **Here is a guide on using the address book:** Navigate to the avatar photo in the upper right corner, and click the '**Address Book**' option.
Click the '**Add New Address**' button to add a new address to your address book.
Cwallet system offers three types. You need to choose which kind of type you want to add. * **Standard Address:** Ties a specific address to a specific token and network (e.g., 'My USDT-TRC20 address'). Use this for strict accuracy. * **Universal Address:** Links an address to a network, allowing you to send *any* token supported on that network (e.g., an EVM address for ETH, USDC, and altcoins on Ethereum). * **Cwallet ID:** Best for internal transfers. Save the unique Cwallet IDs of people you know and trust, such as your friends, family, or business partners within the address book feature. Using this option ensures your transactions are instant and completely fee-free, making payments effortless. Follow the system guide to enter the label, token, and address for standard one; enter the label, address, and choose network for universal one; enter the label and Cwallet ID for Cwallet ID one.
The address book provides access to all addresses and allows you to search for addresses based on token type, address type, network, and address label.
You can also manage your addresses when you want to delete one of them, click the 'choose' icon, then you will see the '**Delete**' button.
# Common Issues # Network Fees / Gas Fee Explanation Why are fees required? Network fees, often referred to as "Gas," are mandatory costs required to validate and process transactions on the blockchain. It is important to note that Cwallet does not collect or profit from these fees. They are paid directly to the blockchain. The fee rates are not fixed, they fluctuate based on real-time network demand. During periods of high blockchain congestion, fees will naturally increase to ensure transaction priority. **⚠️ NOTE:** Network fees apply exclusively to external withdrawals (on-chain transactions). All internal transfers between Cwallet accounts are processed off-chain and are therefore strictly fee-free. # Network, Address, Tag/Memo Explanation A successful transfer relies on three pillars. Getting any of them wrong can lead to permanent asset loss. * **Network:** The transport path (e.g., ERC20, TRC20, BEP20). You must ensure the sending and receiving platforms are using the exact same network. * **Address:** This is the unique wallet address provided by the receiving platform (where you want the funds to go). Always copy and paste this, never type it manually. Crypto addresses are long strings of random characters; typing even a single letter wrong will result in your funds being sent to a non-existent wallet or someone else's wallet, where they are lost forever. * **Tag/Memo:** * Some blockchains (such as XRP, EOS, XLM, and TON) utilize a shared address. This means the receiving platform (typically a Centralized Exchange/wallet, like Cwallet) uses a single main address to receive funds for all its users. * Because the address is shared, the Memo/Tag acts as the unique identifier used to route the funds specifically to your individual account within that platform. * If you omit or enter an incorrect Memo/Tag, the funds will successfully arrive at the platform's main address, but they cannot be credited to your account. This often results in the funds being unrecoverable or requiring a complex retrieval process. # What If I Forgot to Fill in the Memo/Tag When Depositing? Don't panic, recovery is possible. If you deposited a Memo-required token (like XRP, TON, or EOS) but forgot to include the Memo, the funds have likely arrived at Cwallet's main address but haven't been routed to your specific account. To recover these funds, we need to verify the transaction details manually: * Please submit a 'Deposit Issue' ticket via our self-service center:[ Crypto Recovery Ticket (Deposit)](https://cwallet.com/tools/ticket?t=deposit) * For security verification, you are strictly required to provide a screen recording of the withdrawal record from the sending platform. Open the external platform (the one that deposits the funds) and show us the transaction history of this order. The video must clearly show the following three elements: token name, amount, and TxID. **Need help recording?** Watch our tutorial: [Cwallet Transaction Memo: A Complete Guide to Error Recovery](https://www.youtube.com/watch?v=CmH17OQzqk0) **Still need help?** * **Live Chat Support:** Contact [Live Support](https://cwallet.com/support) for real-time help. * **Email:** Send your inquiry to
# Deposit Delay / Withdrawal Pending Why haven't my funds arrived yet? Crypto transactions are fast, but rarely instantaneous. * **Deposits:** We credit your account only after the blockchain provides a specific number of confirmations. If the network is congested, this may take longer than usual. * **Withdrawals:** A 'Pending' status usually means the transaction is broadcasting to the network. Once the blockchain picks it up, a Transaction Hash (TXID) is generated. If delayed for a long time, check the block explorer using your TXID for real-time status. **Still waiting? Let us help.** If your deposit hasn't arrived after a significant delay, or if your withdrawal remains stuck in "Pending" for an extended period, please contact our team immediately for assistance: * **Live Chat Support:** Contact [Live Support](https://cwallet.com/support) for real-time help. * **Email:** Send your inquiry to # My Withdrawal is Successful, but Not Received If your transaction status in Cwallet shows 'Successful' and a valid TxID (Transaction Hash) has been generated on the blockchain, it means the funds have successfully left Cwallet and arrived at the destination network. Since Cwallet no longer controls these assets, we recommend contacting the Customer Support of the destination wallet/platform directly for further assistance in crediting your account. # Can I Cancel or Refund a Withdrawal Order? Once a transaction has been broadcast to the blockchain and marked as 'Success', it is irreversible. Cwallet is technically unable to intervene, stop, or reverse the transaction. To prevent mistakes, Cwallet provides a 60-Second Safety Net after you initiate a withdrawal. During this minute, you can cancel the order immediately if you spot an error. Always double-check the recipient's address and amount after entering your password but before the 60-Second Safety Net expires. This is your only chance to stop a transfer. # Withdrawal was Returned, but I Haven't Received It When a receiving platform rejects and returns a deposit, the funds are sent back to a Cwallet hot wallet address, not directly to your personal balance. Our system cannot automatically identify who these returned funds belong to without your input. **How to Claim Your Refund?** You must manually claim these assets by submitting a Refund Ticket: [Crypto Recovery Ticket (Refund)](https://cwallet.com/tools/ticket?t=refund) To ensure your request is processed quickly, please fill out the form exactly as follows: * **TxID:** Enter the Return Transaction ID (the hash of the transaction sending funds back to Cwallet, not your original sending hash). * **Amount:** Enter the exact amount returned. * **Order ID:** Provide your original Cwallet Withdrawal Order ID. * **Video Proof:** To prevent fraud and ensure accurate crediting, you are strictly required to upload a screen recording as evidence. * Open the external platform (the one that returned the funds) and record the official proof of refund. This could be an email notification, support chat history, or an in-app system notification. * The video must clearly show the following three elements: token name, returned amount, and return TxID (The specific transaction hash of the refund). **Still need help?** * **Live Chat Support:** Contact [Live Support](https://cwallet.com/support) for real-time help. * **Email:** Send your inquiry to # What is the Minimum Amount of Deposit? For the vast majority of cryptocurrencies, Cwallet enforces no minimum deposit limit. We believe in accessibility, so you are generally free to transfer any amount, no matter how small. **The Exception (XRP):** Please be aware of a specific requirement for Ripple (XRP). Due to network protocols, a minimum deposit of 0.01 XRP is required to successfully credit your account. **⚠️ Critical Warning for XRP:** If you transfer less than 0.01 XRP, the system will not be able to detect or credit the transaction. These funds generally cannot be recovered, so please ensure your amount meets this threshold before sending. # What is the Minimum Amount of Withdrawal? Depending on the type of token and the chain it is associated with, the minimum withdrawal amount varies. Most tokens do not have a minimum withdrawal requirement, but there are currently 68 token types that do. **⚠️ NOTE:** No limit for internal transfer to Cwallet users. The following is a list of all the tokens with minimum withdrawal requirements and their minimum withdrawal amounts:
# What will Happen If I Change My Receiving Address? For private reasons, you may choose to refresh your deposit address. Changing your address does not invalidate the old one. Funds sent to your previous addresses will still safely arrive in your account, but you cannot revert the interface to display the old address again. # What will Happen If I Deposit an Unsupported Token / Chain? As a centralized platform, Cwallet is strictly calibrated to identify and process only the blockchains and tokens we officially support. If you transfer a token that is not listed on our platform or use a blockchain network we do not support, our automated system cannot 'see' or access these funds. Consequently, we are technically unable to credit these assets to your Cwallet account balance. **Can I Recover These Funds?** While our system cannot process these transactions automatically, we understand mistakes happen. If you wish to attempt a recovery: You may reach out to our support team with your deposit information (Txid, token name, amount, and network name) to request a manual investigation. Our technical team will assess if it is possible to retrieve the specific asset based on the blockchain involved. * **Live Chat Support:** Contact [Live Support](https://cwallet.com/support) for real-time help. * **Email:** Send your inquiry to **⚠️ Important Disclaimer:** Please be aware that recovery is not guaranteed. The success rate depends entirely on the technical feasibility of the specific chain and token involved. # What is a High-Risk Deposit, and Why am I Restricted? To ensure a secure financial environment, Cwallet operates a rigorous, automated Anti-Money Laundering (AML) monitoring system. This system screens every single deposit in real-time. If a transaction triggers a security alert during this screening, your account will be automatically placed under a temporary protective restriction. This is a standard compliance procedure designed to strictly adhere to global AML policies and safeguard the integrity of our platform. ## How to Resolve the Restriction While all flagged deposits are categorized as 'High-Risk' in the interface, the specific resolution method varies based on the severity of the alert. You will be guided down one of two distinct paths: ### Path 1 - The AML Ticket In many cases, we simply need additional context to verify the legitimacy of the funds before crediting them. * **Requirement:** You must complete Enhanced KYC verification and submit an AML Ticket. * **The Ticket:** It will ask for specific information regarding the asset's provenance, including your source of funds and proof of income. Once your KYC is verified and the ticket is approved by our compliance team, your account restrictions will be lifted, and the funds will be credited to your balance. You will regain full access to manage or transfer these assets as normal. ### Path 2 - Withdrawal Only For transactions that exceed our risk appetite, the specific assets will be prohibited from entering the Cwallet ecosystem entirely. * **Requirement:** You must complete Enhanced KYC verification. * **The Withdrawal:** Even after verification, the system will not credit the funds to your balance. Instead, a temporary withdrawal channel will be opened specifically for this transaction. Once your KYC is verified and you have withdrawn the specific assets, your account restrictions will be lifted. \ These measures are not punitive, they are protective. By enforcing strict AML screenings, Cwallet ensures it remains a safe harbor for legitimate users and clean assets. # Custodial Wallet Auto-Lock enhances your wallet security by automatically lock the screen of your wallet after entering the background with a flexible set of screen locking times, and avoiding any information leakage **There's something about Custodial Wallet you need to know:** * Cwallet is your easy access to cryptocurrencies. In custodial wallet, you can send, receive, swap and manage over 800 tokens with 50+ networks from anywhere at any time. * We improve wallet security relies on overall implementation of the Multi-Party Cloud Computing (MPCC) technology to secure your crypto assets - keyless cryptographic custody. * Compatible with Android and desktop devices. * You'll also find a wide variety of cryptocurrency tools at Cwallet tools which are essential for all of your needs!
# Deposit Deposit to Cwallet {% content-ref url="/pages/0KrOlmm6Jk8vHV9YdaK6" %} [How to Deposit Crypto to Cwallet](/crypto-deposit-and-withdraw/custodial-wallet/deposit/how-to-deposit-crypto-to-cwallet) {% endcontent-ref %} {% content-ref url="/pages/pkv0mU30xN6PzHM3TpU2" %} [Deposit via Lightning Network](/crypto-deposit-and-withdraw/custodial-wallet/deposit/deposit-via-lightning-network) {% endcontent-ref %} {% content-ref url="/pages/msmamkBnUbzEbIPIKUtc" %} [How to Change Deposit Address](/crypto-deposit-and-withdraw/custodial-wallet/deposit/how-to-change-deposit-address) {% endcontent-ref %} # How to Deposit Crypto to Cwallet Here is a tutorial on how to deposit crypto tokens into your Cwallet account. When depositing to your account, please ensure to copy the correct deposit tag and address. ## **How to deposit to** Cwallet **account** **Method 1:** Deposit through Cwallet app/website **Method** **2:** Deposit through Cwallet bot on Telegram ## **​Method 1: deposit on** Cwallet **app/website** 1. Visit Cwallet and navigate to the button, then click Receive
2. Choose the **network** from which the **token** is to be deposited. The deposit address will be displayed, and you can also copy the address or scan the deposit QR code. Cwallet internal transfer is available as well.
3. Click here to make an internal deposit
**Note**: If you want to deposit memo coin, such as **TON**, **XRP, XLM, and EOS** require a deposit **memo** to be included with your transaction. Transactions missing a memo will fail to deposit. And you can check your Cwallet memo here.
**Note**: The minimum deposit amount for XRP tokens is 0.01 XRP. Deposits below this amount will not be processed successfully. ## **Method** **2:** deposit through Cwallet bot on Telegram **1.** Take depositing USDT to a Cwallet account as an example. Send a direct message to **@Cwallet\_com\_Bot** with the command **/deposit USDT** on Telegram. `Command format: /deposit TokenName` **2.** Select the network for the token to be deposited and you will receive the QR code and text code for the corresponding deposit address.
**3.** Take USDT-TRC20 as an example, you can either scan the QR code with your crypto wallet or paste the deposit address into your crypto wallet.
After the deposit is successful, the bot will response with a message confirming the deposit.\ You may check the updated balance by sending **/balance** **USDT.** **Note**: The following currencies: **XRP, XLM, EOS** require a deposit **memo** to be included with your transaction. Transactions missing a memo will fail to deposit.
After the deposit is successful, the bot will response with a message confirming the deposit. **Note**: If you want to deposit memo coin, such as **TON**, **XRP, XLM, and EOS** require a deposit **Memo** to be included with your transaction. Transactions missing a Memo will fail to deposit.
And you can check your Cwallet Memo here.
**Note**: The minimum deposit amount for XRP tokens is 0.01 XRP. Deposits below this amount will not be processed successfully.
# Deposit via Lightning Network Here is a tutorial on how to deposit crypto tokens into your Cwallet account. When depositing to your account, please ensure to copy the correct deposit tag and address. **Instant Payment:** Lightning-fast blockchain payments without worrying about block confirmation times. **Lower Cost:** By transacting and settling off-blockchain, the Lightning Network allows for exceptionally low fees, which allows for emerging use cases such as instant micro-payments. ## **How to deposit via Lightning Network** **Method 1:** Deposit on Cwallet app/website **Method** **2:** Deposit through CC bot on Telegram ### **Method 1:** Deposit on Cwallet app/website 1\. Visit [Cwallet](https://cwallet.com) and navigate to the page **Cwallet,** locate SATS and click **Receive.**
**2.** Either enter the deposit amount or do not enter any, tap **Confirm** to obtain your deposit address **Note**: If you have previously entered an amount, you must deposit that amount.
**3.** You can also scan the QR code with your crypto wallet or paste the deposit address into your crypto wallet to make a deposit. ![](/files/W8yHFaDRHbM7qq9eVt1E) As soon as the deposit is successful, this page will display a message indicating the status of the deposit. You may check the deposited tokens in the **Transaction** **Record** or **Balance**. ### **Method** **2:** Deposit through Cwallet bot on Telegram **1.** Send a direct message to **@Cwallet\_com\_Bot** with the command **/deposit SATS** on Telegram. you can either scan the QR code with your crypto wallet or paste the deposit address into your crypto wallet. ![](/files/ue3FchKNyUI2kLSOy98w) After the deposit is successful, the bot will response with a message confirming the deposit.

# How to Change Deposit Address Here is a tutorial on how to deposit crypto tokens into your Cwallet account. When depositing to your account, please ensure to copy the correct deposit tag and address. ### **How to Change deposit address** **1.** Visit Cwallet and navigate to the button, then click Receive ![](https://resource.cwallet.com/default/app.png)
**2.** Choose a token, for example, USDT, and select the network before changing the deposit address. And then click this button to **get a new address**
You will notice that the deposit address has been changed. **Note**: Please kindly note that once you change to a new address, the old address cannot be recovered. However, any transactions sent to your old address will still be credited to your account. # Withdrawal {% content-ref url="/pages/XyN9rDntHE088DTf5LfL" %} [How to Withdraw Crypto](/crypto-deposit-and-withdraw/custodial-wallet/withdrawal/how-to-withdraw-crypto) {% endcontent-ref %} {% content-ref url="/pages/YOmAD2S3xjj48Mnef4d3" %} [Withdraw via Lightning Network](/crypto-deposit-and-withdraw/custodial-wallet/withdrawal/withdraw-via-lightning-network) {% endcontent-ref %} # How to Withdraw Crypto Here is a tutorial on how to withdraw crypto tokens into your Cwallet account. When withdrawing to your wallet, please ensure to enter the correct withdrawal tag and address. ## **How to Withdraw Crypto** **Method 1:** Withdraw through Cwallet app/website **Method 2:** Withdraw through Cwallet bot on Telegram
## **Method 1:** Withdraw crypto on Cwallet app/website **1.** Visit Cwallet and navigate to the button, then click Pay ![](https://resource.cwallet.com/default/app.png)
**2.** Choose the **token** and **network**, enter the withdrawal amount and withdrawal address/Cwallet ID of your crypto wallet. * **About network fee:** The gas fee will fluctuate with the fluctuations of the blockchain. And there will be **NO network fees and service fees** for Cwallet internal transfers.
**3.** If you want to withdraw a memo coin, such as **TON, XRP, XLM, and EOS**, you need to enter the destination memo to avoid losing funds.
## **Method 2:** Withdrawal through Cwallet bot on Telegram **1.** Take withdrawing USDT as an example. Send a direct message to [@Cwallet\_com\_Bot](https://t.me/cwallet_com_bot) in Telegram with the command **/withdraw 100 TRX** **TAgoHHQ8PCNGD7uPUfbA2PZ1NQBz7sHmt6**. Command format: /withdraw Amount TokenName WithdrawalAddress memo(optional) **2.** Select the network for the token to be withdrawn. ![](/files/CAI20CHvcpH8Toig5l9r) After confirming the network, the bot will reply with a message confirming the withdrawal.\ You may check the process and status on this page. **For on-chain transfer:** First, you will see the order is processing. ![](/files/z8KNkb2jDWkPY0g93Egk) Then, you will see the order completes and it has been sent to the destination address. ![](/files/JUK67uxolWUgp839WWWJ) **For Cwallet internal transfer:** First, you will see the order is processing. ![](/files/z8KNkb2jDWkPY0g93Egk) Then, you will see the order completes and it has been sent to the destination address. ![](/files/adiOpdBNmlCoACXWTTZt) **Note**: There is no TXID for Cwallet internal transfer. # Withdraw via Lightning Network Lightning Network is a secure network of participants which supports transact at high volume and high speed. Lightning Network is a secure network of participants which supports transact at high volume and high speed. The following features make it the most user-friendly: **Instant Payment:** Lightning-fast blockchain payments without worrying about block confirmation times. **Lower Cost:** By transacting and settling off-blockchain, the Lightning Network allows for exceptionally low fees, which allows for emerging use cases such as instant micro-payments. ## **How to withdraw via Lightning Network** **Method 1:** Withdraw on Cwallet app/website **Method** **2:** Withdraw through Cwallet bot on Telegram ### **Method 1:** Withdraw Crypto on Cwallet app/website **1.** Visit Cwallet and navigate to the page **Wallet,** locate and tap **Send.** ![](https://resource.cwallet.com/default/app.png)
**2.** Select **Satoshi** **(SATS)** on the list Alternatively, you can scan the QR code on your crypto wallet using Cwallet or copy and paste the invoice of your SATS address to this page. Enter the withdrawal amount, and click **Review and pay** to start the withdrawal.
**3.** By clicking the **Send Now** button, you will be able to view the specific information and status of the withdrawal.
### **Method** **2:** Withdrawal through Cwallet bot on Telegram **1.** Direct message to [@Cwallet\_com\_Bot](https://t.me/cwallet_com_bot) with the withdrawal command on Telegram. For example, send a direct message to [@Cwallet\_com\_Bot](https://t.me/cwallet_com_bot) in Telegram with the command: **/withdraw 100 sats lnbc1p3tz7vppp5zme9cuw3fvakld5hk932yxpqy6jnfgwef0wag5jzqz3nermd95xsdqu2askcmr9wssx7e3q2dshgmmndp5scqzpgxqyz5vqsp5y7x4x70hefrjal36yna2nnq8y0ju0a5ehtvn84pzkw4qu2e6wf3s9qyyssqm2u0y28tsqsrk9npx4aj79mfkjyusm0hdv9mnck62xdky8sdhfz44gwf4q6a7m7f6lw5lcpuzknxnj4yw30gwaez9wjttel99xde3xsprw4pa6.** ![](/files/xKzrpvn4hpoJVHknffPP) Command format: /withdraw Amount TokenName WithdrawalInvoice Cwallet bot will response with a message confirming the withdrawal.\ You may check the withdrawal process and status on this page. First, you will see the order is processing. ![](/files/NmazsrA3ovyFY0izRhRE) Then you will see the order completes and the assets have been sent to the destination address. ![](/files/QTeR2VXNnNZhxkA5KZcb) # Minimum Amount of Withdrawal Depending on the type of token and the chain it is associated with, the minimum withdrawal amount varies. Depending on the type of token and the chain it is associated with, the minimum withdrawal amount varies. Most tokens do not have a minimum withdrawal requirement, but there are currently 68 token types that do. {% hint style="info" %} **No limit** for internal transfer to Cwallet users and CCPayment users {% endhint %} #### The following is a list of all the tokens with minimum withdrawal requirements and their minimum withdrawal amounts
# How to Use Address Book The Address Book feature allows users to add and store any number of crypto addresses, making it easier and safer to send crypto to those crypto addresses you know and trust. The Address Book feature allows users to add and store any number of crypto addresses, making it easier and safer to send crypto to those crypto addresses you know and trust. #### Here is a guide of adding address and using address in Cwallet address book **1.** You can find the address book add button on profile page when you want to send a transaction and click **+ button** to add address to your address book as shown below:
**2.** **There are 2 ways of adding a address:** Standard address, and Universal address. * **Standard address:** You need to specify the token, network, payment address and address label. * **Universal address:** Set up a specific network, payment address and address label. You may choose to send any token on that network.
**Please Note:** Cwallet App users no longer be added to the address book, and and manage them in your Contacts instead. **3.** Alternatively, you may also add an address directly by going to the **Settings** page and locating **Address Book,** click **+ New Address** to add new address in your address book.
**4.** The **Settings** page provides access to all addresses and allows you to search for addresses based on token type, address type, network, and address label, and manage your address. All the addresses are not editable and can be deleted only.
When you select a token to make a transaction, your address book will display all the addresses that can be used. Easy and convenient! # How to Use Contacts The Contacts feature allows users to add contacts, making it easier and safer to send crypto without fees to those Cwallet users you know and trust. 1. Visit Cwallet and navigate to the button, then click Contacts
2. Click this button to add your address book
If you do not know how to use Address Book, you can kindly check it here: {% content-ref url="/pages/v8yMamtKAIXVBzXa6Loo" %} [How to Use Address Book](/crypto-deposit-and-withdraw/custodial-wallet/how-to-use-address-book) {% endcontent-ref %} 3. Click the button to scan your wallet address QR code or Cwallet account QR code. If you scan an address, then it will be added to your Address Book, and if you scan a Cwallet account, then it will be added to your contacts.
4. Click this button to add the cwallet user to your contacts list by searching their email, phone number, or Cwallet ID.
# How to Transfer and View NFT on Cwallet How to Transfer and View NFT on Cwallet ### How to deposit and view NFTs **1.** Log in to [Cwallet](https://cwallet.com) and click **NFTs** button on the homepage to transfer to NFT collection page. When you select a network to receive NFT, you will receive the corresponding QR code and receiving address. Please confirm the network before sending your NFT to your deposit address.
**2.** As soon as the NFT you deposited arrives in your account, it will be displayed in the collection column.
Click to view related information about your NFT.
In the **Transfer** **Record**, you will be able to view the record of your deposited NFT
### How to withdraw NFTs **1.** On the home page, select an NFT and click **Send NFT** button to send your NFT to other wallet address.
**2.** To send NFT, simply enter the destination address or scan the QR code. If it is going to a Cwallet user, there is no need to proofread the network. Just enter the Cwallet ID and it will send immediately without network fees and any service fees.
**3.** Click **Confirm** to process your order.
In the transfer record, you can view the sent NFT.
# Swap # What is Cwallet Swap Cwallet Swap — Seamless Cross-Chain Swap at Your Fingertips Simplify the way you swap crypto. **Cwallet Swap** is the built-in exchange feature that lets you swap tokens instantly across multiple blockchains — without bridges, intermediaries, or hidden cross-chain fees. Powered by aggregated liquidity from **15+ leading DEXs and CEXs**, it delivers the best available market rates for over **300 cryptocurrencies across 50+ blockchains**, ensuring fast, cost-efficient, and reliable transactions every time.
## What is Cwallet Swap? Cwallet Swap enables you to exchange cryptocurrencies effortlessly across different chains and networks. By aggregating rates from top centralized and decentralized exchanges, Cwallet ensures lightning-fast transactions at the most competitive prices — with **no minimum swap amount required**. And, the process is seamless and secure. ## Why Cwallet Swap? Unlike other wallets or exchanges where users must manually choose chains and often pay extra bridging fees, **Cwallet Swap allows direct cross-chain swaps with one click**. Your order is automatically routed to the exchanges offering the best prices and executed with maximum efficiency — removing the complexity and cost of traditional cross-chain transactions. ### **Cwallet Swap Feature Comparison**
Cwallet SwapCentralized Exchange (CEX)Standard Wallet + DEX
Cross-Chain✅❌❌
Multiple Modes✅❌❌
No Minimum Amount✅❌❌
No Hidden Fees✅❌❌
Speed & Convenience✅❌❌
## Introduction of Different Swap Modes To match different swap needs, Cwallet Swap supports multiple swap modes: ### **Market Swap** Instantly exchange assets at the **best available market prices**.
### **Bulk Swap** Swap multiple tokens into your target token **all at once**.
## Overview Cwallet Swap is a next-generation crypto swap solution designed for seamless trading across chains. By combining liquidity from both CEXs and DEXs, eliminating hidden fees, and supporting multiple swap modes, it enables faster, cheaper, and simpler transactions — while keeping you in full control of your assets. Try it now 👉 {% content-ref url="/pages/2qvBddH5JqSBhnjmDlu0" %} [How to Swap](/spot-trade/swap/how-to-swap) {% endcontent-ref %} {% content-ref url="/pages/siGGuvqUnJQ03M9J6R6m" %} [About Swap’s Fee](/spot-trade/swap/about-swaps-fee) {% endcontent-ref %} # How to Swap Swapping on Cwallet is designed to be as intuitive as simple clicks. Swap page: **Here is a guide on swapping:** Navigate to the '**Spot**' tab and select '**Swap**'.
Select mode, choose between '**Market**' or '**Bulk**' based on your needs.
* **Market Swap:** The gold standard for speed. Market Swap allows you to instantly exchange one asset for another at the current best market price.
* **Bulk Swap:** Best for Efficiency. Bulk Swap allows you to swap multiple different tokens into your single target token all at once.
Pick the token you wish to pay with and the token you want to receive. * **For Market Swap**, choose a single token to pay and a single token to receive.
* **For Bulk Swap**, select one target token to receive, then build a list of multiple assets to pay for. Use the '**+ Add Token**' button to include more holdings from your wallet or use the '**-**' icon to remove specific assets from your pay list.
Review quote, our system automatically routes your order to find the best price. Review the exchange rate and estimated slippage.
Cwallet sets your slipage tolerance at 0.5% by default to balance price protection with successful execution. You can manually adjust this percentage to hedge against major price swings.
Click the '**Swap**' button, and confirm it. Input your password (if you have set up 2FA you also need to enter the 2FA code), the assets will be settled into your wallet instantly.
# About Swap’s Fee Cwallet swap's fee Transparency is a pillar of Cwallet. By aggregating liquidity, we minimize the price impact, ensuring you get more tokens for your money compared to a single-source exchange or wallet. When you make a swap, Cwallet does not charge a separate platform fee for the swap service. Mandatory blockchain network fees are included in the final quote to ensure your transaction is processed by validators. **⚠️ NOTE:** Please be aware that while the service is free, your transaction may be subject to slippage. Slippage is a normal result of market price fluctuations (volatility) and is not a fee charged by Cwallet. # How to Swap (BOT) Cwallet swap Method 2: Swap cryptos using Cwallet Telegram bot **1.** Direct message to [@Cwallet\_com\_Bot](https://t.me/cwallet_com_bot) on Telegram, or if you have created your own Cwallet exclusive Telegram bot, you can direct message to your exclusive bot as well. Now, please send the command **/swap** for a tutorial. Alternatively, the swap command can be found by following the steps below: Enter **/** to find the **/swap** command in the input box, and click it to view a tutorial on how to swap.
**2.** After entering **/swap**, the bot will respond to the following two types of tutorials as shown below. ![](/files/XRJMdI62e1liFN81Ayeb) According to your needs, send the command and click **Confirm** button to begin swapping. **Note**: There is no network fee for Cwallet Swap. You may click **Cancel** to cancel swapping. You will not be charged until you confirm your order. ![](/files/WpQufEmfjKYfoGGtzy3K) When you click **Confirm**, it will immediately exchange and send the following information about your order: ![](/files/GydqOL8w77fkj99EjIUM) ### **Differences between the 2 types of swap commands:** * **Specify the amount of tokens you wish to exchange out, and Cwallet bot will automatically exchange the tokens you wish to receive.** **Command format:** /swap Amount Token(swap out) Token(swap in) **Example:** to exchange 1 BTC to USDT, then send the command: /swap 1 BTC USDT Accordingly, the bot will respond to the swap related information, as follows: you will receive 24522.18344965 USDT. ![](/files/faK3oULUlyFG20IIhVUF) * **Specify the amount of tokens you would like to receive, and CC bot will automatically subtract the amount of tokens required for exchange.** **Command format:** /swap Token(swap out) Amount Token(swap in) **Example:** to exchange BTC to 1000 USDT, then send the command: /swap BTC 1000 USDT Accordingly, the bot will respond to the swap related information, as follows: you will need to send 0.04076428 BTC to exchange to 1000 USDT. ![](/files/7BqzUhRuyirGSoBMblal) \ # Memecoin # What is Cwallet Memecoin Trading This new function will initially support some of the most popular Solana-based memecoins, allowing users to trade these exciting tokens easily on our platform. As the memecoin craze continues to gain traction in crypto space, Cwallet is expanding its features to provide an intuitive way for users to engage with these fun and fast-growing assets. ## **Why Choose Cwallet for Trading Memecoins?** Speed is the currency of the memecoin market. Cwallet optimizes your trading experience to ensure you never miss a breakout. * **Solana-First Efficiency:** We currently specialize in Solana-based memecoins, leveraging the chain's high throughput and low fees to execute trades instantly. * **Sniper-Like Execution:** In a market where seconds matter, our streamlined interface allows you to enter and exit positions without navigating complex DEX settings. * **Unified Portfolio:** Track your speculative plays alongside your blue-chip holdings in one secure dashboard. No need to fracture your assets across multiple phantom wallets. # How to Trade Memecoins Trading the next viral memecoin is as simple as sending a message. Memecoin trading page: **Here is a guide on trading memecoins:** Navigate to the '**Spot**' tab and select '**Memecoin**'.
Browse our curated list of trending Solana-based tokens. Our interface intentionally filters the market noise, presenting only the most active and relevant markets for your selection.
If you want to buy memecoins, you need to review the rate first, select your target coin, enter the amount of **USDC** or **USDT** you wish to swap, and click the '**Buy**' button.
Once you provide your payment password, the order enters a brief processing status. This status will be completed in seconds, followed by a success notification appearing on your screen.
If you want to sell memecoins, you need to review the rate first, enter the specific amount of the memecoin you intend to offload, and click the '**Sell**' button**.**
After you enter your password, the system processes the trade. This process status will be completed in seconds, followed by a success notification appearing on your screen.
# xStocks # What is Cwallet xStocks Trading Wall Street is evolving on-chain. Cwallet xStocks enables you to trade tokenized versions of premier equities—including Tesla ($TSLA) and Apple ($AAPL)—directly from your cryptocurrency holdings. By bridging blue-chip stocks with blockchain technology, we offer the speed and accessibility of digital assets paired with the established reliability of traditional markets. ## **Why Choose Cwallet to Trade xStocks?** Traditional stock markets are often constrained by geographic borders and rigid business hours. Cwallet removes these obstacles, providing a streamlined, professional-grade trading environment for the modern global investor. * **24/7 Global Market Access:** Markets never close in our ecosystem. Trade tokenized shares around the clock, entirely independent of traditional Wall Street opening times. * **Commission-Free Execution:** Maximize your investment returns with zero commissions. We have eliminated the heavy fees typically associated with traditional stock brokerages. * **Institutional-Grade Security:** Our compliant infrastructure is powered by MyStonks and secured by Fidelity’s institutional custody, ensuring your assets are protected by the industry’s most rigorous standards. * **Precision Fractional Trading:** High share prices are no longer a barrier. Purchase fractions of blue-chip stocks to suit your specific budget and portfolio strategy. # How to Trade xStocks The xStocks interface utilizes the same intuitive design as our Memecoin platform, ensuring a consistent and familiar experience across all asset classes. xStocks trading page: Navigate to the '**Spot**' tab and select '**xStocks**'.
Browse our curated list of tokenized blue-chip equities and select the ticker you wish to trade (e.g., $AAPL or $TSLA).
If you want to buy stocks, you need to review the rate first, select your target stock, enter the amount of **USDC** or **USDT** you wish to spend, and click the '**Buy**' button.
Once you provide your payment password, the order enters a brief processing status. This status will be completed in seconds, followed by a success notification appearing on your screen.
If you want to sell stocks, you need to review the rate first, enter the number of tokenized shares you intend to offload, and click the '**Sell**' button.
After you enter your password, the system processes the trade. This process status will be completed in seconds, followed by a success notification appearing on your screen.
# Common Issues # Why Cannot Swap a Token Availability on Cwallet Swap is dynamic and driven entirely by market health. Cwallet utilizes an automated system to monitor token liquidity in real-time. When liquidity is deep enough to ensure fair pricing, the token remains active for swapping. If a token’s liquidity drops below a safe threshold—increasing the risk of extreme price impact—our system automatically takes the token offline. This is a protective measure to prevent users from executing trades at unfavorable rates. We are constantly integrating new assets into our liquidity pools. If your preferred token is currently unavailable, stay tuned as our coverage continues to grow weekly. # What is Slippage Tolerance Slippage represents the gap between your expected transaction price and the actual price at which the trade executes, and slippage typically occurs during periods of intense market momentum or within low-liquidity pools. To balance price protection with high execution success, Cwallet sets your default slippage tolerance at 0.5%. You maintain full control over this setting. You can manually increase your tolerance to hedge against significant market swings, ensuring your order fills even when prices are shifting rapidly. Conversely, lowering the tolerance offers tighter price certainty but carries a higher risk of the transaction being rejected by the network. # What is Futures Trade In the traditional spot market, you only profit when prices rise. Futures Trading breaks this limitation, offering a sophisticated yet accessible way to navigate market volatility in any direction. At its core, it is a bilateral trading system—giving you the power to capitalize on both the peaks and the valleys of the crypto market. Success in futures trading is defined by a single factor: predicting the market’s next move. * **Go Long (Buy):** Open a position if you anticipate the price will surge. * **Go Short (Sell):** Open a position if you expect the market to dip. As long as your chosen direction aligns with the market's movement, your position generates value. This dual-sided mechanic transforms every market shift—up or down—into a potential opportunity. Cwallet reimagines the futures experience by offering a diverse suite of trading modes tailored to your level of expertise. * **For Newcomers:** We provide intuitive, gamified formats that bring a sense of freshness and excitement to your first trade. * **For Professionals:** We deliver high-performance tools and reliable execution, providing the peace of mind required for high-stakes portfolio management. Whether you are newcomers or professionals, Cwallet provides the infrastructure to trade with confidence. # Perpetual Futures # What is Perpetual Futures? Perpetual Futures are a simple way to trade based on where you think a coin’s price is going next. In this mode, you don’t actually buy or own the coins themselves. Instead, you are trading a contract that tracks the coin's price in real-time. This allows you to profit from price changes without the hassle of holding the underlying asset. For many traders, perpetual contracts are the preferred tool for two main reasons: * **Magnified Capital Efficiency (Leverage):** You can open a trade with much more money than you actually have in your wallet. For example, using "leverage" allows a small amount of cash to control a much larger position. This can lead to higher profits if you guess correctly, but it also means you can lose your funds faster if the price moves the wrong way. * **Trade Anytime, Anywhere:** Unlike traditional stock markets that close on weekends and holidays, the crypto futures market never sleeps. It is open 24 hours a day, 7 days a week, so you can react to market news the second it happens. ## **Why Trade Perpetual Futures on Cwallet?** Cwallet is designed to make professional-grade trading accessible to everyone, regardless of experience level. 1. **Access 100+ Popular Markets:** Guess the direction of major coins like $BTC, $ETH, and $SOL or explore trending new tokens. Everything you need is available in one simple list. 2. **Mobile-Friendly Trading:** You don't need a complicated computer setup. Our interface is optimized for your phone, allowing you to open or close trades with just a few taps while you're on the move. 3. **Stay in Control with Smart Tools:** Cwallet gives you tools to trade safely. You can set automatic 'exit points' — Stop Loss (SL) and Take Profit (TP) so your trade closes itself at a certain price. 4. **Transparent and Fair:** Experience fast trading with clear, honest pricing. Cwallet doesn't have any hidden fees, so you always know exactly what you're paying for. 5. **Your All-in-One Crypto Hub:** Manage everything in one place. You can add funds through various channels, swap tokens instantly, and check your total portfolio balance without ever leaving the Cwallet app. # How to Trade Perpetual Futures? This guide provides a streamlined walkthrough for opening your first perpetual futures trade on Cwallet. Perpetual Futures page: **Here is a guide on trading perpetual futures:** Navigate to the '**Futures**' tab and select '**Perpetual Futures**'.
Browse the available trading pairs, such as **BTC/USDC** or **ETH/USDC**. For your first trade, it is recommended to choose a pair with high liquidity (major tokens).
Perpetual positions require collateral (margin). Ensure you have **USDC** in your Futures account. If you hold other assets, you can use **buy crypto or swap** features to convert them instantly. **How to Swap:**
Choose your leverage level to determine your buying power. After you enter the leverage level, you can check the estimated liquidation price shown on the page. **⚠️ Safety Note:** Beginners should keep leverage low (e.g., 2x to 5x) to minimize risk.
Select how you want to enter the market: * **Market Order:** Executes instantly at the current price for immediate entry. * **Limit Order:** Executes only when the market reaches your specified price, giving you more control. **⚠️ NOTE:** For beginners, the limit order is often safer — it prevents slippage and gives control.
Before opening the position, set your **Stop Loss (SL)** to limit potential losses and **Take Profit (TP)** to lock in gains automatically. **⚠️ NOTE:** This is an essential habit for protecting your capital.
Check the estimated maker/taker fee shown before you submit, view the current funding rate (displayed on the pair page), consider its effect if you hold overnight, and confirm estimated slippage and PnL preview on Cwallet.
Decide your direction based on your market view: * Click the '**Buy (Long)**' button if you expect the price to rise. * Click the '**Sell (Short)**' button if you expect the price to fall.
Once the order lives, you can monitor your position in real-time. When you are ready to exit, use the '**Close All**' button or set a reverse order to finalize the trade and settle your profits.
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