> For the complete documentation index, see [llms.txt](https://docs.cwallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cwallet.com/faq/faq-telegram-bot/why-failed-to-send-tip-airdrop.md). # Why Failed to Send Tip/Airdrop ## **There are several common mistakes:** ### **Invalid command** * Wrong tip/airdrop command input. * Insufficient token balance. * Tokens in the airdrop not supported on CWallet. * Amount of airdropped token is less than 0. * The number of participants in the airdrop >99999. ### Restrictions on group settings * According to the group settings, your tip/airdrop amount did not meet the minimum requirement (the amount for each). * According to the group settings, the token is restricted for airdrop (not available). * According to the group settings, only admins can send tip/airdrop. You should contact the group administrator or the group owner if you wish to modify group settings. ### **Don't be concerned if you find that you have failed to tip someone with CORRECT command \&information. There may be several reasons behind:** **1.** The tip recipient is anonymous in the group. **Remain** **anonymous** is one of the admin permissions. Simply switching it off in order to be available for tips. ![](/files/FixYX3vmzzuoznxuKfwg) **2.** The tip recipient has not yet spoken in the group after inviting **@cctip\_bot** into the group. You needs to say something in the group first. Similarly, replying to the conversation before inviting the bot won't work. [![](https://downloads.intercomcdn.com/i/o/452863314/b9cb9dae2da6345873858244/Screen+Shot+2022-01-23+at+16.26.48.png)](https://downloads.intercomcdn.com/i/o/452863314/b9cb9dae2da6345873858244/Screen+Shot+2022-01-23+at+16.26.48.png) **3.** You may receive a prompt that displays: **Request failed** due to your Cwallet account has been banned, or you have changed the payment password within 24 hours. ![](/files/DouUvkDRelWwU8ar0ruA) In this case, please contact customer support, or wait for your payment password to be changed for 24 hours before attempting to tip.