# Why Failed to Send Tip/Airdrop

## **There are several common mistakes:** <a href="#h_34b9fa4d74" id="h_34b9fa4d74"></a>

### **Invalid command**&#x20;

* Wrong tip/airdrop command input.
* Insufficient token balance.
* Tokens in the airdrop not supported on CWallet.
* Amount of airdropped token is less than 0.
* The number of participants in the airdrop >99999.

### Restrictions on group settings

* According to the group settings, your tip/airdrop amount did not meet the minimum requirement (the amount for each).
* According to the group settings, the token is restricted for airdrop (not available).&#x20;
* According to the group settings, only admins can send tip/airdrop.&#x20;

You should contact the group administrator or the group owner if you wish to modify group settings.

### **Don't be concerned if you find that you have failed to tip someone with CORRECT command \&information. There may be several reasons behind:**

**1.** The tip recipient is anonymous in the group. **Remain** **anonymous** is one of the admin permissions. Simply switching it off in order to be available for tips.

&#x20;![](https://content.gitbook.com/content/LIfMHqDEB5rVHERvbUyz/blobs/FzT0P1s4CUS6AHDJjpsz/Screen%20Shot%202022-02-08%20at%2011.34.50.png)

**2.** The tip recipient has not yet spoken in the group after inviting **@cctip\_bot** into the group. You needs to say something in the group first. Similarly, replying to the conversation before inviting the bot won't work.

[![](https://downloads.intercomcdn.com/i/o/452863314/b9cb9dae2da6345873858244/Screen+Shot+2022-01-23+at+16.26.48.png)](https://downloads.intercomcdn.com/i/o/452863314/b9cb9dae2da6345873858244/Screen+Shot+2022-01-23+at+16.26.48.png)

**3.** You may receive a prompt that displays: **Request failed** due to your Cwallet account has been banned, or you have changed the payment password within 24 hours.

![](https://content.gitbook.com/content/LIfMHqDEB5rVHERvbUyz/blobs/pvjoaZqxVAxoJdGEWLWv/Screen%20Shot%202022-04-11%20at%2016.01.32.png)

In this case, please contact customer support, or wait for your payment password to be changed for 24 hours before attempting to tip.