> For the complete documentation index, see [llms.txt](https://docs.cwallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cwallet.com/faq/faq-buy-and-sell/can-i-request-a-refund.md).

# Can I Request a Refund

Yes, if you are charged multiple times or don’t get the crypto in your Cwallet, you may contact [MoonPay](https://support.moonpay.com/) or [Ramp support](https://support.ramp.network/) to open a support ticket. You will definitely get a refund within 1-3 days; however, a refund could take ten days in some occasional instances.