# Can I Request a Refund

Yes, if you are charged multiple times or don’t get the crypto in your Cwallet, you may contact [MoonPay](https://support.moonpay.com/) or [Ramp support](https://support.ramp.network/) to open a support ticket. You will definitely get a refund within 1-3 days; however, a refund could take ten days in some occasional instances.