# Mobile Top-Up Failed

## What causes my mobile top-up to fail

In the event that your top-up status page appears as shown below, then your top-up order has failed.

**There may be 2 types of failed orders:** all services failed and some services failed

**The reason for failed services:** 

* <mark style="color:blue;">All services failed</mark><mark style="color:blue;">**:**</mark> \
  **1.** The mobile number entered is incorrect. \
  **2.** The operator does not accept the order due to an error or update.
* <mark style="color:blue;">Some services failed:</mark> The operator does not accept the order due to an error or update.

![](/files/5JanKFWGbhexaxk5CeHg)

## Refunds for failed order

**It is not necessary to worry in the case of a failed order, as the failed service will be refunded to your** [Cwallet](https://cctip.io/)&#x20;

You can check your order details in the Mobile Refills record, as well as in the Transaction Record.

* <mark style="color:blue;">**To check failed order in Mobile Refills Record:**</mark> \
  **1.** Go to **Tools** page, then select **Mobile Refills.** To view the history of all top-up orders, click on the **clock symbol** in the upper right corner.\
  **2.** Click on your failed order to view its details. This page will indicate that the failed service has been refunded.

![](/files/GmupQfJNhu0deMxbJ2qY)

* <mark style="color:blue;">**To check failed order in Transaction Record:**</mark> \
  **1.** Go to Transaction Record page, then select **Buy with crypto** in **Category**. \
  **2.** The following page will display failed orders and related refunded orders. The record marked with **Refund** is the refund record for the previous failed order. Click on the record to view the details.

<figure><img src="/files/vnvVS9sJj4m02dkPzVRv" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cwallet.com/cwallet-tools/mobile-refills/mobile-top-up-failed.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.