Forgot Login Password

If you’ve forgotten your login password, don’t worry. Follow the steps below to securely reset it.

1. Once a login password is set, it will be required to access your Cwallet account—regardless of the login method. On the login screen, tap Forgot Password.

2. Verify your account. For example, enter your registered email address to receive a verification code.

3. Enter and confirm your new login password. Tap Next to complete the password reset.

Note: For security reasons, withdrawals are not allowed within 24 hours after modifying the security method.