Withdrawal was Returned, but I Haven't Received It

When a receiving platform rejects and returns a deposit, the funds are sent back to a Cwallet hot wallet address, not directly to your personal balance. Our system cannot automatically identify who these returned funds belong to without your input.

How to Claim Your Refund?

You must manually claim these assets by submitting a Refund Ticket: Crypto Recovery Ticket (Refund)

To ensure your request is processed quickly, please fill out the form exactly as follows:

• TxID: Enter the Return Transaction ID (the hash of the transaction sending funds back to Cwallet, not your original sending hash).

• Amount: Enter the exact amount returned.

• Order ID: Provide your original Cwallet Withdrawal Order ID.

• Video Proof: To prevent fraud and ensure accurate crediting, you are strictly required to upload a screen recording as evidence.

  • Open the external platform (the one that returned the funds) and record the official proof of refund. This could be an email notification, support chat history, or an in-app system notification.

  • The video must clearly show the following three elements: token name, returned amount, and return TxID (The specific transaction hash of the refund).

Still need help?

• Live Chat Support: Contact Live Support for real-time help.

• Email: Send your inquiry to [email protected]