# What will Happen If I Deposit an Unsupported Token / Chain? As a centralized platform, Cwallet is strictly calibrated to identify and process only the blockchains and tokens we officially support. If you transfer a token that is not listed on our platform or use a blockchain network we do not support, our automated system cannot 'see' or access these funds. Consequently, we are technically unable to credit these assets to your Cwallet account balance. **Can I Recover These Funds?** While our system cannot process these transactions automatically, we understand mistakes happen. If you wish to attempt a recovery: You may reach out to our support team with your deposit information (Txid, token name, amount, and network name) to request a manual investigation. Our technical team will assess if it is possible to retrieve the specific asset based on the blockchain involved. * **Live Chat Support:** Contact [Live Support](https://cwallet.com/support) for real-time help. * **Email:** Send your inquiry to **⚠️ Important Disclaimer:** Please be aware that recovery is not guaranteed. The success rate depends entirely on the technical feasibility of the specific chain and token involved. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cwallet.com/crypto-deposit-and-withdraw/common-issues/what-will-happen-if-i-deposit-an-unsupported-token-chain.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.