# What will Happen If I Deposit an Unsupported Token / Chain?

As a centralized platform, Cwallet is strictly calibrated to identify and process only the blockchains and tokens we officially support.

If you transfer a token that is not listed on our platform or use a blockchain network we do not support, our automated system cannot 'see' or access these funds. Consequently, we are technically unable to credit these assets to your Cwallet account balance.

**Can I Recover These Funds?**

While our system cannot process these transactions automatically, we understand mistakes happen. If you wish to attempt a recovery:

You may reach out to our support team with your deposit information (Txid, token name, amount, and network name) to request a manual investigation. Our technical team will assess if it is possible to retrieve the specific asset based on the blockchain involved.

* **Live Chat Support:** Contact [Live Support](https://cwallet.com/support) for real-time help.
* **Email:** Send your inquiry to <support@cwallet.com>

<mark style="color:green;">**⚠️ Important Disclaimer:**</mark> Please be aware that recovery is not guaranteed. The success rate depends entirely on the technical feasibility of the specific chain and token involved.