What will Happen If I Deposit an Unsupported Token / Chain?

As a centralized platform, Cwallet is strictly calibrated to identify and process only the blockchains and tokens we officially support.

If you transfer a token that is not listed on our platform or use a blockchain network we do not support, our automated system cannot 'see' or access these funds. Consequently, we are technically unable to credit these assets to your Cwallet account balance.

Can I Recover These Funds?

While our system cannot process these transactions automatically, we understand mistakes happen. If you wish to attempt a recovery:

You may reach out to our support team to request a manual investigation. Our technical team will assess if it is possible to retrieve the specific asset based on the blockchain involved.

• Live Chat Support: Contact Live Support for real-time help.

• Email: Send your inquiry to [email protected]

⚠️ Important Disclaimer: Please be aware that recovery is not guaranteed. The success rate depends entirely on the technical feasibility of the specific chain and token involved.