What If I Forgot to Fill in the Memo/Tag When Depositing?

Don't panic, recovery is possible.

If you deposited a Memo-required token (like XRP, TON, or EOS) but forgot to include the Memo, the funds have likely arrived at Cwallet's main address but haven't been routed to your specific account.

To recover these funds, we need to verify the transaction details manually:

• Please submit a 'Deposit Issue' ticket via our self-service center: Crypto Recovery Ticket (Deposit)

• For security verification, you are strictly required to provide a screen recording of the withdrawal record from the sending platform. Open the external platform (the one that deposits the funds) and show us the transaction history of this order. The video must clearly show the following three elements: token name, amount, and TxID.

Need help recording?

Watch our tutorial: Cwallet Transaction Memo: A Complete Guide to Error Recovery

Still need help?

• Live Chat Support: Contact Live Support for real-time help.

• Email: Send your inquiry to [email protected]