# My Withdrawal is Successful, but Not Received If your transaction status in Cwallet shows 'Successful' and a valid TxID (Transaction Hash) has been generated on the blockchain, it means the funds have successfully left Cwallet and arrived at the destination network. Since Cwallet no longer controls these assets, we recommend contacting the Customer Support of the destination wallet/platform directly for further assistance in crediting your account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cwallet.com/crypto-deposit-and-withdraw/common-issues/my-withdrawal-is-successful-but-not-received.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.