Deposit Delay / Withdrawal Pending

Why haven't my funds arrived yet? Crypto transactions are fast, but rarely instantaneous.

• Deposits: We credit your account only after the blockchain provides a specific number of confirmations. If the network is congested, this may take longer than usual.

• Withdrawals: A 'Pending' status usually means the transaction is broadcasting to the network. Once the blockchain picks it up, a Transaction Hash (TXID) is generated. If delayed for a long time, check the block explorer using your TXID for real-time status.

Still waiting? Let us help.

If your deposit hasn't arrived after a significant delay, or if your withdrawal remains stuck in "Pending" for an extended period, please contact our team immediately for assistance:

• Live Chat Support: Contact Live Support for real-time help.

• Email: Send your inquiry to [email protected]